Serverloft blocked the IP-range for this server because of the content of the client's website and would only unblock the IP-range if we suspended the website. The website was used in a spoof by The Yes Men.
Serverloft blocked the IP-range without a warrant and without calling us and thus affecting servers hosting 4500 of our customers' websites until we ourselves discovered the problem, and convinced Serverloft to unblock. Serverloft did send us an email explaining that they would not unblock the IP-range until the websites were taken offline. The email was sent 5 minutes after they cut of the access to the mail server, so we only received the email after the 4500 websites were back online.
Convincing Serverloft that their systems had blocked access on purpose was hard because Serverloft frontline support claimed that all their systems were working fine and they therefore assumed that the problem was a configuration problem on our server. They refused to help troubleshooting the issue.
Serverloft could simply have called us and asked us to deal with the situation. We would then have asked the Canadians for a warrant. If the Canadians had shown us a warrant we would have taken down the site immediately. As others have pointed out the Canadians could probably just have gone through CIRA and have the domain suspended, which would not have affected any of the other 4500 websites.
As we cannot go through every single page that our customers put on their websites we anticipate a similar situation may arise again. We have therefore asked Serverloft to revise their procedures so we at least would get a phone call before they cut our connection. They have so far refused to do so. They have answered:
your net was blocked because of hosting phishing sites. I've attached the information, we have, below our signature. I'm sorry, but we cant call every costumer for abuse. In some cases we've to respond very fast and have to block the net or server.While I appreciate Serverloft respond fast, it is no good if the collateral damage is more than 1000 times as big. Had they called I am sure we would have found an arrangement that would satisfy both of us.
For more information: contact Ole Tange email@example.com