Thursday 5 July 2018

Turnbull and Keenan botching digital transformation policy


The Australian Minister for Human Services, Minister Assisting the Prime Minister for Digital Transformation and Liberal MP for Stirling, 46 year-old Michael Fayat Keenan, is all gung-ho for digital transformation.

The problem is that he is just not good at being transformative – rather like his prime minister.

One could almost see the trainwreck coming down the line from the moment of then Communications Minister Turnbull's initial joint announcement with then Prime Minister Tony Abbott in 2015.

Despite the obvious problems Michael Keenan will be commencing pre-rollout trials of a facial recognition program this year,

Yahoo News, 1 July 20118:

Welfare recipients will soon be asked to have their faces scanned before they can claim their benefits.

It is part of a new trial of biometric security measures the government will begin within months.

Similar to how SmartGates work at airports to check passports, government services will ask recipients to take a photo on a computer or phone to create a MyGov ID.
The photo will then be checked against passports and driver’s licences.
But there are questions as to whether this information could be misused.

Australian Privacy Foundation’s Bernard Robertson-Dunn said people needed to be assured “it works properly” and the government “doesn’t use the technology to do things it didn’t say it was going to do”.

Human Services Minister Michael Keenan said on May 1 the misuse of data which could be used to “impinge on people’s privacy” was “clearly” a concern for many Australians.

The 2016 Census is an example of a recent government technology fail….

Uses for the MyGov ID will trial from October – with an all-online way to get a tax file number.

Next year Centrelink services, including Newstart and Youth Allowance, will also be trialled.

Here is the organisational and technological mess that Keenan helped create…..

The Canberra Times, 29 June 2018, p.14:

The agency charged with guiding IT projects has been sidelined from major policies and is removed from the Coalition's thinking about digital reform, an inquiry into the government's $10 billion tech spend has found.

A report released on Wednesday has called for a central vision to guide the government in its IT reform and found changes to the Digital Transformation Agency had left it watching on as major tech projects hit disaster.

The inquiry found the DTA did not have the Australian Criminal Intelligence Commission's botched project to adopt biometric technology on its watchlist and that it had failed to involve itself in determining why the Education Department's Australian Apprenticeship Management System project was called off.

It was sidelined as the Department of Home Affairs took charge of cyber policy, the Prime Minister's department assumed control of data policy and the newly created Office of the Information Commissioner was created separate from the DTA, the report said.

"The evidence heard by this committee revealed an organisation that was not at the centre of government thinking about digital transformation, or responsible for the creation and enactment of a broader vision of what that transformation would look like," it said.

News.com.au, 12 June 2018:

Australians will be able to access government services with a single log-in under a plan to create a "single digital identity" by 2025.

Michael Keenan, the federal minister in charge of digital services, said face-to-face interactions with government services would be greatly reduced.

"Think of it as a 100-point digital ID check that will unlock access to almost any government agency through a single portal such as a myGov account," Mr Keenan said.

The minister wants Australia to be a world leader in digital government, with almost all services to be available online by 2025.

Mr Keenan said having 30 different log-ins for government services is not good enough.

"The old ways of doing things, like forcing our customers to do business with us over the counter, must be re-imagined and refined," he said.

People will need to establish their digital identity once before being able to use it across services.

The first of several pilot programs using a "beta" version of what will be known as myGovID will begin in October.

The initial pilot will enable 100,000 participants to apply for a tax file number online, which Mr Keenan says will reduce processing time to a day from up to a month currently.

In a pilot starting from March next year, services including student identification and Centrelink will be connected to the digital identity.

Also from March 2019, 100,000 people will be able to use their digital identity to create their My Health Record online.

Mr Keenan says one face-to-face or over-the-counter transaction costs on average about $17 to process, while an online transaction can cost less than 40 cents.

The Human Services department will operate as the gateway between service providers and people.

"This is key to protecting privacy, as the exchange will act as a double-blind - service providers will not see any of the user's ID information and identity providers will not know what services each user is accessing," Mr Keenan said.

Labor digital economy spokesman Ed Husic said the Turnbull government was responsible for a "dirty dozen" of failed digital transformation failures, including the census and tax office website crashes.

"The biggest challenge confronting the Turnbull government is to quit its addiction to glitzy digital announcements and get stuck into properly delivering these multimillion-dollar projects," Mr Husic said.

The Australian Crime Intelligence Commission has suspended the contract for its beleaguered biometric identification services project in order to renegotiate it after the contractor failed to meet the deadline for completion and the cost ran $40 million over budget.

It follows a recommendation from a scathing independent review late last year that the contract be overhauled, the project be simplified and the timeline for delivery changed.

In 2016 ACIC (then CrimTrac) contracted NEC Australia to deliver a program that would replace the national automated fingerprint identification system, adding in facial recognition, palm prints and foot prints and would be available for use by police forces around the country.

Industry news website InnovationAus reported on Wednesday that NEC contractors had been marched from ACIC's premises on Monday June 4, after being told that the project had been suspended at the start of June.
It is believed the project has been suspended until Friday, while the negotiations over the contract take place.

A PricewaterhouseCoopers report last November seen by Fairfax Media said "a chain of decisions involving all levels and stakeholders" had led to the project running behind schedule and over budget.

It recommended that the scope of the project be simplified and standardised, and called it "highly challenged" and presenting a "high risk" to the commission.
"There is low confidence in likelihood of delivery which requires focus to achieve turnaround."

Poor communication, operational silos, limited collaboration and a failure to estimate the project's complexity had blown it off-track, the report said.

The report also recommended that the existing fingerprint database contract with Morpho be extended for 12 months after its expiry last month. It is not clear whether this contract was extended as recommended……

NEC Australia was also the contractor for the failed Australian apprentice management system, which was dumped by the Department of Education and Training last month due to critical defects, also found by a report by PwC.

InnovationAus, 12 June 2018:

NEC Australia won a $52 million tender for the Biometric Identification Services project in early 2016. The project involved replacing the ACIC’s National Automated Fingerprint Identification System with a “multi-modal biometric identification” service, incorporating fingerprints, footprints and facial recognition.

But the project is running behind schedule and is understood to be returning a high amount of false positives.

ABC News, 28 May 2018:

A massive case of mistaken identity in the UK is prompting calls for a rethink on plans to use facial recognition technology to track down terrorists and traffic offenders.

"If you have technology that is not up to scratch and it is bringing back high returns of false positives then you really need to go back to the drawing board," president-elect of the Law Council of Australia Arthur Moses told AM.

The comments follow revelations a London police trial of facial recognition technology generated 104 "alerts", of which 102 were false.

The technology scanned CCTV footage from the Notting Hill Carnival and Six Nations Rugby matches in London in search of wanted criminals.

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