The NBN roll out debacle continues on the NSW North Coast

This is what NBN Co said in its May 2014 Fixed Wireless and Satellite Review: Final Report about the planned 'fast' broadband roll-out in regional areas:

The challenges of geography and population density mean that outside of city centres, NBN Co has planned a combination of interwoven fixed line, fixed wireless and satellite technologies.

Over ~600 fixed line 'islands' are located in high density areas outside major capitals, such as major country towns.

This Review focuses on areas outside those fixed line 'islands', which are to be served by either fixed wireless or satellite.

Based on the best currently available data the Review estimates there will be ~1,020,000 premises in the non-fixed line footprint by 2021, being ~8 percent of the then total of 12.7 million premises.

NBN Co's fixed wireless network uses TD-LTE technology, with current specifications designed for the 2.3GHz spectrum band.

To completely cover a geographic area, NBN Co needs more towers than a notional radius and typical mobile network operator (MNO) grid suggest because although towers have a theoretical range of ~14km, line-of-sight (LOS) is required to all premises.

On average, each tower is only able to reach about 20 percent of the area within that 14km radius.

The specific location of towers is a critical decision and moving them as little as a few hundred metres can make a large difference to the number of premises they can reach.

NBN Co's satellite program is based around both an interim satellite service and a long term satellite service.

The Interim Satellite Service (ISS) currently in place involves NBN Co leasing capacity from IPSTAR and Optus Satellite.

In the meantime, NBN Co is developing its Long-Term Satellite Service (LTSS) by building two identical satellites to provide broadband services.

Both satellites are scheduled to launch in CY15.

The two satellites will work on the Ka band, a high frequency spectrum particularly suited to telecommunications.

They will cover the entire Australian mainland and islands through 101 dedicated 'spot beams'.

Each satellite beam has a different capacity in terms of maximum bandwidth, which is split across all end-users in the beam, and cannot be changed.

The highest-capacity beam can serve ~15,000 premises, while the 20 lowest capacity beams can serve an average of ~700 premises each.

NBN Co admits that its national fixed wireless network will not have the capacity to meet expected demand in seven year’s time, with around 200,000 of the planned one million premises in the wireless and satellite footprint not able to be served with faster broadband.

 Internet users in the NSW Northern Rivers region will smile cynically when reading fixed wireless details, knowing full well that local topography in the seven local government areas would result in NBN Co having to erect between est. 1,600-1,700 high wireless towers (see example left) with each tower only serving an est. 14km line-of-sight range – and, leaving aside future capacity problems, that still would not guarantee reliable fast wireless broadband coverage to most of the people living on the coastal side of the Great Dividing Range, from the Clarence Valley up to the NSW-Qld border.

So what did NBN Co announce this month?

Why, it is beginning to roll out fixed wireless across the Northern Rivers! Including to the City of Grafton in the Clarence Valley and in the Lismore area.

See here for locations, but readers should be prepare for disappointment ahead of the mouse click.

There will probably be further disappointment if anyone bothers to read Liberal MP for Wentworth and Minister for Communications Malcolm Turnbull’s response to the NBN review report.

* Photograph from ABC News

Australian Federal Election 2016: State of the Internet

By February 2016 NBN Co was 65,268 "construction completions" short of its planned budgeted target of 94,273 fibre-to-the-node (FTTN) installations and behind by 740,000 
premises connections, with connection costs to each house or business also blowing out according to an internal company report obtained by Fairfax Media:

"The report, which was never intended for public disclosure, reveals the extent to which the more than $46 billion project has drifted off course, mainly during the time when Mr Turnbull was in direct control as communications minister - the portfolio he held before replacing Tony Abbott as Prime Minister in September……

Under the heading "Commercial in Confidence: Scale the Deployment Program", the report outlines a plethora of faults, including that delays in power approvals and construction are being caused by electricity companies which account for 38,537 premises or 59 per cent of overall slippages against the target.

Another 30 per cent of delays are down to material shortages and a further 11 per cent are attributed to completion reviews.

"Construction completions currently sits at 29K against the corporate budget of 94K," the report states.

"Gap-to-target has increased from 49,183 to 65,268 at week ending February 12.

"Construction completions gap can be attributed to 3 main issues: power, supply, and completions under review."

Also noted in the report is  a rise in the cost per connection of design and construction, which has now reached $1366, compared with the target price of $1114 - a 23 per cent increase."  

Image of Telstra communications pit (Sydney) from Delimiter, 1 March 2016

By now I imagine we are all used to images of aging sections of Telstra's copper network (such as the one above) when people discuss Australian Prime Minister Malcolm Bligh Turnbull's new and 'innovative' National Broadband Network (NBN).

What we are not accustomed to are images of NBN's actual blunders with Fibre To The Node (FTTN). Planning and operational blunders which appear to be at least a partial cause of the treacle-slow roll out of Malcolm's ill-thought out hybrid scheme.

Examples in South Australia sent to North Coast Voices by a resident of that state. All comments under images are his:

 "The houses near these nodes all have underground power and phone lines. It would have been quicker and cheaper to run fibre."

"NBN running kilometres of new conduit and 200 pair 4 gauge copper cable (left) and nodes side by side with another 190 metres away."

"There is a node to the left of this pillar. This is all 200 pair copper cable. Cheaper, faster sooner. BULLSHIT."

"Generator​ at Murray Bridge, close to power"

"Strathalbyn​​ - Power on both sides of the road and they were running a generator hired from Able Hire many months.The tower was laying in the grass for six months so why wasn't the power ready to connect from day one?" 

As for those NBN costings:

A cable with 4 fibre optic fibres costs 70 cents per metre if bought in large quantities. A cable with 4 fibre cores costs $2.00 per metre in small quantities. These prices are easily verified.
Householders have to pay for the whole footpath, the whole gutter, half the road, sewer, water-main and fire points, gas pipe, storm-water pipes, telephone wires and conduits and power poles and lines or underground power. This is an enormous cost. Contrast this with a relatively small piece of fibre optic cable that is only going a short distance to the Optical Splitter that connects blocks of 32 houses, the cost per connection would be minor, only the cost of a few metres of fibre cable to connect between streets. You would soon have a town or suburb connected for minimal cost.
Currently, when connections are made using copper wire, these copper wires that go from a house to an exchange may be up to eight kilometres in length, which is sixteen kilometres of copper for the two wires. This is a massive cost compared to fibre optic cable.
Landowners with large properties have run their own copper phone lines on top of fences in the past, but distance can be a significant problem with copper. Fibre optic cables can be reliably run 200 kilometres without amplifiers. Also electric fences can cause interference on nearby copper lines. Fibre optic cables are not affected in this way. I have been assured by Peter Ferris of NBNCo that large property holders will be able to cheaply obtain and run their own fibre cables and then easily obtain a connection to the network. [South Australian resident, 2010]

A South Australian resident just seven kilometres by line of sight from the Adelaide central business district has been quoted $150,000 to upgrade to a National Broadband Network fibre connection. Read more: 
http://www.itnews.com.au/news/first-nbn-fibre-extension-comes-in-150000-312027#ixzz42fHnUN24

The NBN access lucky dip:

After attending a Community meeting yesterday, we were advised that it appears likely we would not be included in the Fibre rollout, as it appears to finish at the council border, not extending to the end of the road (a distance of about 1km).

They (NBN Community meeting people) happily advised that we would receive Fixed Wireless coverage when it was installed.

The problem with the Wireless solution is that none of the properties have direct LoS to any tower where the Wireless would be installed…..

What's left?

NBN Satellite. To be within sight of the CBD (~7km as the crow flies) and have to resort to using a Satellite service for broadband is just crazy.

FTTN would even be better, as the Node would be at most 1km from the last property (if installed at the end of the planned Fibre rollout on the affected road), however, I dont believe FTTN is an option being considered by NBNCo. Read more: http://forums.whirlpool.net.au/forum-replies.cfm?t=1959073

Hills dwellers are not strangers to the vagaries of technology – thanks to the terrain we find so beautiful.
Many residents have tales of having to stand out on the verandah in the cold in order to make mobile phone calls.
Then there are those Cudlee Creek residents who live 15 minutes from Tea Tree Plaza but can't watch the local news because they were relegated to a satellite service at the digital television switch over.
But this region might discover just how off the grid some of its population might be when the NBN Co finishes rolling out the national superfast broadband infrastructure program.
The difference between the "haves" (fibre to the node) and the "have a fraction of what's available" (wireless or satellite) might be the difference of only 100m, depending on where your home is located in this region.
That might not seem so important now but in the future, when reliable access to superfast broadband is considered the norm and the copper wire system is obsolete, residents might find themselves severely disadvantaged.
If you lived in Andamooka in remote SA, you might be more willing to accept that you can only have access to satellite.
But if you live at Piccadilly like Stephen Birrell, and you did your homework before you moved your international business into the Hills, you wouldn't be happy to learn that fibre to the node is too difficult, contrary to initial advice.
Mr Birrell has the means to buy the technology he needs to make his business work, or he can move his company to the US.
His argument is that access to the NBN is being paid for by taxpayers as a basic infrastructure service but a disproportionately high number of taxpayers will receive a significantly slower and more expensive mode of broadband delivery based on geography.
It's why he and his neighbors have started the action group Gully Road Digital Divide to effect change in the NBN roll-out.
Whether the group brings about change in Mayo in an election year remains to be seen.

The cost and complexity of fixed services are prohibitive in some areas but if Prime Minister Malcolm Turnbull wants Australia to be the country of innovation, perhaps the criteria need to be revisited or at least debated by the community. [The Courier, 9 March 2016]

Founder & Chief Medical Officer, Wellend Health, Adelaide, Australia

All this paints a poor picture of Malcolm Bligh Turnbull's grand plan for an 'innovative and agile' nation with citizens and corporations connected to each other and the world.

The situation is all the more frustrating when one realizes that NBN Co. has been sitting on an alternative to the optic fibre currently in use - skinny fibre.

Of the skinny fibre trials conducted so far CEO of NBN Bill Morrow has stated: 

The findings are encouraging. Relative to cost, we were able to reduce the cost per premises by roughly $450 per premise. And while this is early, it's still significant. And relative to time, we also believe that we could shave four weeks off the time of the build.

Although to date the roll out remit given to NBN Co. by Malcolm Turnbull apparently would not allow it the flexibility to do so.

Is it any wonder that the internal company nickname for the roll  out of the NBN Mark II is Operation Clusterf*ck.

Which leads to another potential problem - the Coalition's Fibre To The Node (FTTN) apparently continues the current ADSL status quo for many Internet users, which is an electricity dependent Internet connection.

What happens to these FTTN connections (and phone connections consumers are/will be paying for in their home or business plans via their Internet Provider) during scheduled and unplanned power outages¹?

NBN Co. obligingly informed us in 2014 that we would need to order its Power Supply Unit Battery Backup Service (which includes a standard battery type used in many different systems) because we will not be able to even dial 000 in a power outage.

Which is definitely a retrograde step, because currently if an ADSL connection is knocked out by a power cut at least the landline phone still functions normally.

This question about power outages was asked in March 2016 by that South Australian resident who commented:

“I made several calls to NBN Co to finally realise that I know more about their technology than the help consultants.

Will my phone and internet work if the power goes out? No, you will need to have a charged mobile phone if there's a power blackout.

I then asked the question about why they have batteries in the nodes, if the 'phones are not going to work in a power failure and was told that they hope that they will work.

What rot.

I also asked why the FTTN system will be running slower for the first 18 months and they couldn't tell me.

I know that you can't have the ADSL and VSDL systems working at full power because one system is interfering with the other. The VSDL interferes with ADSL.
Please see: http://blog.jxeeno.com/nbn-fttn-limited-to-121-mbps-during-transition/”

Footnote

1. Examples of electricity blackouts in 2015:

January  Geelong region storm cause power outages across city ...

February Power outages leave northwest Victoria in the dark ...

March  Wildlife causes power outage…1,455 customers

April  55,000 homes in the Hunter still without power

May  Power restored after outages affect 23,000 homes in ... - ABC

June  Newport crash triggers power outage, house fire, traffic ...

July Carnarvon planned outages in July 2015 - outages will occur from 9 July- 16 July across multiple locations

August Power outage leaves 2500 north Canberra homes in the dark

September Power outage affects 30000 homes and businesses ... - ABC

Lightning, hail and damaging wind hit Brisbane as severe ...affecting more than 1,000 homes and businesses

October Brisbane power cut: Fire causes outages | The Courier-Mail

November Power outage hits thousands in northeast Brisbane suburbs ...

December Power outage in Kurnell: NSW State Emergency Service ...

So who destroyed any credibility left to NBN Co. and the Australian Federal Police?

On 19 May 2016 it was reported that the Australian Federal Police (AFP) used warrants to search an electorate office occupied by former Communications Minister and current Shadow Minister for Defence Senator Stephen Conroy and the home of one of Shadow Minister for Communications Jason Clare’s staffers looking for evidence of a whistleblower involved in leaking NBN Co. documents, which outlined cost blowouts as well as planning and delivery failures in the rollout of Prime Minister Malcolm Bligh Turnbull’s faster, cheaper, sooner national broadband network.

The ABC sighted a warrant and reported that it named Labor Senator Stephen Conroy, staffers, technology bloggers, and four major media organisations including the ABC and that It required the people subject to the warrant to hand over all documents relating to those people and organisations.

A number of NBN employees were also interviewed in relation to this matter on 19 May according to the AFP.

This is a redacted copy of the letter sent to AFP Manager Crimes Operations after the raid on Conroy's Melbourne office and the Brunswick home of a Labor staffer:

Letter (1) by Orietta

So who was this mysterious civilian “seconded assistant” who apparently snapped over 30 images of documents over which parliamentary privilege had been claimed and, sent them on to various employees of NBN Co?

An un-redacted screenshot was displayed on Twitter in the early evening of 20 May for those who missed the hint In The Australian the first time around:

On the same day this set tongues wagging on Twitter:

So the cat is allegedly out of the bag and it is rumoured that the man at the centre of the political furore at the end of Week Two of the federal election campaign is a former Frankston detective senior constable, former partner in a furniture business, former head of security at a casino and current works in security at NBN Co.

However, this rumour remains unconfirmed because neither Team Turnbull, NBN Co. nor the federal police are about to name names. Transparency and accountability are not concepts that would normally be associated with these three.

The AFP stated in a 20 May 2016 media release that the federal government and opposition were appropriately notified and advised of operational activity regarding this matter after it commenced yesterday.

The current Minister for Communications and Senator for Victoria Mitch Fifield has admitted that he knew about the complaint to the AFP and the subsequent investigation but denies knowing of the warrants or tipping off the media to the night raids.

Sky News reported that Malcolm Turnbull said he first became aware of the raids when notified by Justice Minister Michael Keenan on Thursday, after the minister had been briefed by the AFP chief.

To date Attorney-General George Brandis is not on the record as to what he knew.

As the raids on both Steven Conroy and one of two Labor staffers were filmed by mainstream media there remains a suspicion that a person within government or police circles told the media about the when and where of these searches (second raid seen in this video).

When it comes to the exact type and status of those documents allegedly improperly distributed by the AFP/”Mr.Steere”, one will have to wait and see what any post-federal election Senate inquiry on the parliamentary privilege claim reveals or if Labor makes a formal complaint to the Commonwealth Ombudsman or commences legal action.

UPDATE

First leaked 12 page document from NBN Co titled Overbuilding Optus and marked Commercial Confidential,second leaked 12 page power point presentation CTO Briefing: Fibre to the distribution point and marked Internal Use and Scale the Deployment Program – Fttx Design and Construction. Copy of NBN Corporate Plan 2013 not yet found.

1617 Warrant - redacted Australian Federal Police warrant to search premises dated 18 May 2016 by clarencegirl

The Register, 22 May 2016:

The staffer has been identified as Simon Lee-Steere, nbnTM's general manager for security investigations, although in the only public document (below) his name has been redacted…..

Later, in defense of the staffer's actions, nbnTM corporate communications executive Karina Keisler Tweeted that the company's staffer was acting with the authorisation, and under the instruction, of AFP officers.

Business Insider, 23 May 2016:

NBN Co has stood down two of its employees over alleged involvement in the leaking of documents which resulted in last week’s AFP raids on Labor offices.

A spokesperson for the company confirmed that two employees had been stood aside while the AFP investigation was taking place. NBN Co did not name the employees or wish to comment further.

This news follows a dramatic few days for the government and the NBN, after police raided the offices of Labor senator Stephen Conroy, the homes of Andy Byrne and Ryan Hamilton as well as two staffers of shadow communications minister Jason Clare…..

The Australian Federal Police no longer have access to seized documents after the Labor party claimed parliamentary privilege.

AFP commissioner Andrew Colvin confirmed that the documents seized have now been sealed, and can’t be accessed until the matter goes before the Senate….

From the moment then Liberal MP for Warringah Tony Abbott became Australia's prime minister the National Broadband Network became one enormous rolling disaster

This is what est. $50 billion dollar spend of taxpayer money by the Abbott-Turnbull-Morrison Government has delivered in rural and regional Australia.....

Clarence Valley Independent, 21 May 2020:

As far as stories about inept management go, the bungled provision of National Broadband Network (NBN) services for the residents of Woombah features a tangled web of politics, bureaucracy, obfuscation and buck passing. 

Seven years after the process began; a recent survey conducted by the Woombah Residents Association has revealed that 60 per cent of the village’s residents are still unable to connect to the NBN. 

The association has written to Page MP Kevin Hogan, Minister for Communications Paul Fletcher and Deputy Prime Minister Michael Mc Cormack expressing their dissatisfaction. 

The COVID-19 lockdown has served to amplify the problem, with one frustrated couple, Robin and Einion Thomas, writing to Mr Hogan: “After contacting your office my email was sent to [NBN Co’s regional manager] Ian Scott. 

“He phoned me and suggested, as we had been unable to connect to the fixed wireless tower, a satellite service would be a good option, [however], a 300Mb plan I saw was for $200 per month. 

“It was also suggested we keep our ADSL line, as satellite is limited and ADSL would be needed if we wanted to do streaming, video conferencing and working with cloud-based services. 

“…Right now [the ADSL] is struggling and this is putting additional pressures on us in our home-based working environment. 

 “Neither of the suggestions made by Ian [is] workable, acceptable or affordable to us.” 

The saga began in April 2013 when Woombah residents were informed that a 40 metre high fixed wireless (NBN) tower was going to be erected at 97 West Street – within weeks a group of residents known as the Woombah Tower Action Group (WTAG), began lobbying to prevent its construction. 

The tower was erected in December 2013 and was commissioned in March 2015. 

As it turned out WTAG’s failed campaign was on the money when it was revealed that fewer than two in ten residences were covered by the tower’s broadcast footprint. 

One of the group’s members, Dane Webb, wrote to Page MP Kevin Hogan, declaring at the time: “This has to go down in history as one of the most ridiculous exercises ever, as it [the tower’s service area] covers – wait for it – TWO complete streets and a few partial streets.” (‘NBN tower fails to deliver’, Clarence Valley Review, March 23, 2015).... 

A panacea to the problem appeared to be close in March/April 2019 when NBN Co’s regional manager, Ian Scott, advised the Woombah Residents Association that two towers – one at Mororo and another at Palmers Island – would provide NBN services to Woombah residents. 

However, according to residents, things have not improved since the towers were commissioned. 

On May 12 the residents association wrote in its media release and/or correspondence: “Despite the huge expense involved in building these additional towers fewer than 40 per cent of our community members can successfully access the NBN fixed wireless internet. 

“Woombah has a population of approximately 1,000 residents and is dependent on tourism, farming and fishing. “It is the second fastest growing community in the Clarence. 

“The population is set to expand over the next year with the development of 147 new homes in a caravan park in the village. 

“…We note that a recent media release from [Communications Minister Paul Fletcher’s] office stated: ‘The importance of fast, affordable broadband delivered quickly has never been clearer than during the current COVID-19 pandemic (27/4/2020).’ 

“We agree wholeheartedly with your statement and would like to draw your attention to the problems we in Woombah face connecting to the NBN.”

According to finder on 21 May 2020, by the end of June 2020 it is expected that:

By the end of the rollout, roughly 40% of premises will be connected via Fibre to the Node or Fibre to the Basement (also known as Fibre to the Building) – the vast majority of these will be Fibre to the Node. 

Fibre to the Node connections still rely on the copper phone lines to cover the last few hundred metres, while Fibre to the Basement runs copper into the basement of multi-dwelling buildings and relies on the building's copper wiring. 

Meanwhile, around 12% will be dependent on Fibre to the Curb, reliant on much shorter copper runs, while 19% will be lucky enough to have Fibre to the Premises running all the way into their home. 

That leaves 21% using the HFC (hybrid fiber-coaxial) cable networks, 5% on fixed-wireless and 3% on SkyMuster satellite.

Australian Competition & Consumer Commission, Broadband Performance Data, May 2020:

Do you know the truth or do you read the tabloids?

News Limited is rapped over the knuckles by the Australian Press Council:

Adjudication No. 1515: Jamie Benaud/The Daily Telegraph (December 2011)

Document Type:

Complaints

Outcome:

Adjudications

Date:

22 Dec 2011

The Australian Press Council has considered a complaint about three articles in The Daily Telegraph on 9 June, 17 June and 6 July 2011 concerning aspects of the National Broadband Network (NBN). The articles appeared with the headlines shown below, although the first article also appeared in other News Limited newspapers under a different headline.

“Australian taxpayers’ latest NBN horror show”

Jamie Benaud complained this article understated the number of customers who had taken up NBN offers and accordingly overstated the ratio of NBN staff to customers. He also said the claim that during the trial period customers and internet service providers (ISPs) were accessing NBN services without charge was not true in Tasmania. The newspaper said the customer figures were based on the latest available to it at the time of publication and that free access applied in all mainland States.

The Council considered the newspaper should have made greater efforts to get up-to-date customer figures, although the error did not substantially affect the point being made. It considered the assertion about the staff/customer ratio was misleading and unfair as the company was at a very early start-up stage. These errors may well have been considered minor in themselves but the Council noted the forceful nature of the headline and concluded that the complaints about this article should be upheld.

“Join the NBN or you’ll be digging deep”

Mr Benaud complained this article implied inaccurately and unfairly that customers who do not sign up for NBN at the outset would have to pay an "estimated" $900 a day to get the cable laid to their house at a later date and then up to $140 per month to get an ISP connection. He pointed out that NBN said the later cable-laying would still be free "for standard installation" and that ISP connection costs might be as low as $30 per month. The newspaper agreed its statement about cable-laying costs may have been misread (publishing a clarification as a result) but defended mention of only the upper ISP price as being fair and a common practice.

The Council considered the statement about the cable-laying cost was clearly and seriously inaccurate. It noted the newspaper had attempted later to clarify the matter even though it believed residents had been given the reported information. However, in so doing, it implied incorrectly that the $900 would have to be paid to an ISP. The Council also considered that describing the ISP connection fee as “up to $140” was unfair and misleading when the range was as wide as $30-$140, and the minimum fees had also been well known. Accordingly, the complaints against this article are upheld.

“Low interest in high speed internet”

Mr Benaud complained about this article comparing a particular consumer’s current internet costs of $39 per month with what it said would be $53 to more than $130 per month if he signed up for NBN services. The latter range was actually for a combination of internet and phone services, not internet alone, and, as the consumer has a phone service, he would currently be paying much more than $39 in total for internet and phone. The newspaper said that the customer himself had no issue with the accuracy or portrayal of his words.

The Council considered that, by omission of the costs for combined phone and internet services, the comparison was misleading. Accordingly, the complaint against this article was upheld.

The Council expressed concern that within a short period of time three articles on the same theme contained inaccurate or misleading assertions. It considers that this sequence of errors should not have occurred and that they should have been corrected promptly and adequately when brought to the newspaper’s attention.

Note (not required for publication by the newspaper):
This adjudication applies the Council’s General Principle 1: “Publications should take reasonable steps to ensure reports are accurate, fair and balanced. They should not deliberately mislead or misinform readers either by omission or commission”. It also applies General Principle 2: "Where it is established that a serious inaccuracy has been published, a publication should promptly correct the error, giving the correction due prominence”.

Adjudication No. 1517: Penny Campton/Northern Territory News (December 2011)

Document Type:

Complaints

Outcome:

Adjudications

Date:

22 Dec 2011

The Australian Press Council has considered a complaint about words on the front-page of the Northern Territory News on 5 August 2011. The words, ASYLUM SEEKERS THREATENED TO KILL AUSSIES, COURT TOLD, were a pointer directing readers to an article on page five about the sentencing of an asylum seeker who “threatened to kill Australians” days before stabbing two security guards in a detention centre.

Penny Campton complained that the words in the pointer were inaccurate and unfair because they implied that a number of asylum seekers had made the threats, whereas the article itself mentioned only one such person. She sought an apology and a retraction of the pointer.

The newspaper said that the use of the plural in the pointer was an error made in the production process. It said that the newspaper encouraged compassion towards asylum seekers and cited an editorial from 22 July and subsequent articles in support of that contention. The newspaper thought the error was not sufficiently serious to warrant a correction or an apology, but it offered to publish a letter from the complainant. She declined on the ground that the newspaper itself should admit and correct the error.

The Council concluded that the pointer was clearly a serious inaccuracy demanding an immediate correction, accompanied by an expression of regret. Offering to publish a letter from the complainant was not considered to be sufficient for this purpose. Accordingly, the complaint is upheld and the Council calls on the newspaper to take the remedial action that should have been taken immediately after it became aware of the mistake.

Note (not required for publication by the newspaper):
This adjudication applies the Council’s General Principle 1: “Publications should take reasonable steps to ensure reports are accurate, fair and balanced. They should not deliberately mislead or misinform readers either by omission or commission”. It also applies General Principle 2: "Where it is established that a serious inaccuracy has been published, a publication should promptly correct the error, giving the correction due prominence” and part of Principle 6 "... headlines and captions should fairly reflect the tenor of an article ...".

Ballina not happy with second-rate NBN installation plans

The Northern Star, 4 May 2018:

BALLINA'S deputy mayor is calling on residents to speak out against about the NBNCo's plans to deliver "second class technology" to local residents.

Cr Keith Williams said he had been contacted by residents in East Ballina, Skennars Head and Lennox Head to say they would be getting "inferior" fibre to the node NBN connections.

But he said fibre to the kerb should be the minimum installation standard across the shire.

"We know that fibre to the node places more reliance on the copper network, limits potential speeds and is more expensive to upgrade," Cr Williams said.

"This places a real limit on the economic potential of the area, not just now, but potentially for years to come.

"It makes no sense whatsoever when you consider that all these areas are close to the coast and more exposed to the effects of salt water.

"This is precisely the areas where you want less reliance on copper."

Cr Williams said failure to oppose NBN rollout plans now, risked leaving residents in these areas with a second class NBN.

"NBN Co have insisted this is not second class technology, being essentially the same technology as fibre to the kerb," he said.

"In this they are correct, but they avoid the central point.

"The greater reliance on the old copper network means it is a second rate service, slower, more prone to dropouts and more expensive to upgrade.

"From my enquiries to date it seems there is no formal mechanism to seek a review of the NBN Co rollout plans.

"The only way these things change is by community pressure and adverse publicity.

"I'm asking everyone in the area to go to the NBN website, check what the rollout plans are for your house and if it says Fibre to the Node, let NBN Co know that it just isn't good enough.

"You deserve better."