Telstra-Space X agreement is not welcome news in every corner of Australia

 

Moon, Four Planets, and Emu

an Aboriginal Astronomical constellation that's outlined by dark areas of the Australian night sky. NASA Science, 8 February 2019

Nominally Australian telecommunications corporation Telstra Group and Elon Musk’s Space Exploration Technologies Corp aka SpaceX have one thing in common – they both frequently charge too much for the often below par telecommunications/internet services they offer.

Now they have reached an agreement which will likely see the Australian consumers paying more for certain Telstra bundles…..

Telstra Group Ltd, TELSTRA EXCHANGE, 3 July 2023:

In a world-first offering, Telstra will be able to provide home phone service and Starlink broadband services to Aussies as a bundle offer, as well as local tech support and the option of professional installation.

This agreement also provides connectivity options for our business customers, with a higher bandwidth business option available in areas without fixed and mobile connectivity. The business offer will be available to purchase from Telstra both locally and in select countries overseas.

We’re expecting to be able to offer this to customers and businesses towards the end of 2023, when we’ll also be able to share our unique pricing and plan details as well as how basic voice calls will work with our modem which will be offered with the service.

Our network currently uses a mix of technologies to provide voice and broadband services in rural and remote Australia, including nbn fixed broadband, our mobile network and older copper and radio networks.

The addition of Starlink will provide an additional connectivity option for people and businesses in rural and remote locations where distance and terrain make it difficult to provide quality connectivity with existing terrestrial networks.

One of the benefits of LEO satellites are that they are much closer than geostationary satellites to Earth with multiple satellites that are a part of a “constellation”, allowing them to send and receive signals much faster. As well as offering great data throughput, the proximity of these satellites reduces latency making them a great and more consistent option for services that need low latency, like voice and video calls.

The latency, download speeds and general experience in most circumstances will be far superior to copper-based ADSL and be better suited for most modern connectivity needs. Our team has been testing out in the field Starlink’s service and how we can best offer it to customers, including evolving our own modem specifically to support Starlink connectivity and Aussie households. We’re extremely excited to show you what this looks like later in the year….

BACKGROUND

Australian National University, 20 July 2019:

Aboriginal people in Australia have a rich astronomical tradition such as the "Emu in the Sky" constellation of dark clouds, and stories about the Sun, Moon, and stars, revealing a great depth and complexity of ancient Aboriginal cultures. Not only did they know the sky intimately, but they were familiar with planetary motions, tides, and eclipses. Their songs and stories show that Aboriginal Australians sought to understand their Universe in a similar way to modern science. They used this knowledge of the sky to construct calendars, songlines, and other navigational tools, enabling them to navigate across the country, trading artefacts and sacred stories....

Australian National University, 20 April 2022:

Mega-constellations are groupings of satellites that communicate and work together as they orbit Earth.

Since 2018, the Starlink project, run by Elon Musk’s SpaceX, has launched about 1,700 satellites into low Earth orbit. The company plans to launch another 30,000 over the next decade.

British company OneWeb has launched nearly 150 satellites, with plans for another 6,000. And Amazon intends to launch an additional 3,000 satellites into multiple orbits.

Each of these companies is taking to the skies to increase internet access across the globe. But even if they deliver on this, sky gazers — and especially Indigenous peoples — are left to wonder: at what cost?....

Elon Musk’s SpaceX satellites in particular – by sheer weight of numbers contained in some of its own mega-constellations – are reportedly distorting astronomers’ observations.

Currently SpaceX is said to have 3,500 operational satellites in low Earth orbit.

VOX, 29 January 2020:

In the predawn hours of November 18, 2019, Northwestern University astronomer Cliff Johnson noticed a huge swarm of unfamiliar objects streaking across the sky.

That night, Johnson was surveying the Magellanic Clouds — two very dim dwarf galaxies that orbit our own Milky Way galaxy — with the telescopes at the Cerro Tololo Inter-American Observatory in Chile. These galaxies are teaching scientists how stars form, and what happens when two galaxies pass near one another. Johnson was watching them remotely, through a webcam at Fermilab outside of Chicago. “All of a sudden,” he says, “we just start seeing these streaks come across the webcam view. I’ve never seen anything like that.”

The streaks weren’t from the heavens. They were from Earth.

Over five minutes, a train of 19 satellites had crossed into the telescopes’ view, scarring the observation with bright parallel marks, and degrading their scientific value. It didn’t take Johnson and his colleagues long to figure out whose satellites they were: A week earlier, Elon Musk’s SpaceX had launched 60 small satellites into low Earth orbit. Johnson’s colleague, astronomer Clarae Martínez-Vázquez, who was also working that night, vented her frustration on Twitter.

“I am in shock,” she wrote…..

This is what the telescope’s camera caught.

Starlink satellites seen from CTIO. NSF’s National Optical-Infrared Astronomy Research Laboratory/NSF/AURA/CTIO/DELVE

Astronomers are accustomed to satellites occasionally passing into view — one at a time. They don’t ruin observations, per se. But it does take some effort to digitally remove them from the final image.

But 19 satellites? That was unprecedented, leading to 15 to 20 percent of the image being “completely lost,” Johnson says.

What’s more, Johnson worries that the swarm was an omen — of a future where just about every telescope observation conducted at twilight is marred by satellite streaks.

Soon, Earth may be blanketed by tens of thousands of satellites, and they’ll greatly outnumber the approximately 9,000 stars that are visible to an unaided human eye....

Services Australia can no longer off its own bat crack welfare recipients' PC, mobile, email & social media passwords in order to spy - since 13 October 2015 its been obliged to use the Australian Federal Police, an even more indiscreet Commonwealth agency.

 

On 17 July 2015 Deputy Secretary of the Dept. of Human Services (now Services Australia) Malisa Golightly, of ‘Robodebt’ notoriety, wrote to the Deputy Secretary of the National Security and Criminal Justice Group in the Attorney-General’s Department, seeking the department's continued inclusion as an enforcement agency under the Commonwealth Telecommunications (Interception and Access) Act 1979.

At that time the Dept. of Human Services employed 295 investigators and 89 intelligence analysts who typically conducted 3,000 criminal investigation per year – using the full range of powers available to an “enforcement agency” in the 1 July 2015 version of the Telecommunications (Interception and Access) Act.

Here is a potted history of what happened after that.

ITNews, 4 April 2022:

Services Australia is using telecommunications metadata and password-bypassing software to investigate welfare recipients suspected of claiming single payments while in relationships.

The Centrelink administrator told the Attorney General’s Department (ADG) that metadata is used to detect “people who receive payments as a single person while in a marriage-like relationship,” according to documents obtained by iTnews.

Submissions to AGD in 2015 and again in 2022 [pdf], obtained through a freedom of information request, list types of fraud the agency uses welfare recipients’ telecommunications metadata to detect.

A Services Australia spokesperson told iTnews that both telecommunications metadata and password-bypassing technology from Israeli vendor Cellebrite are only used when fraudulent claims trigger criminal investigations.

This contrasts with the more common non-compliance investigations, which prevent and recover debts resulting from over-payments, such as the notorious robodebt scheme.

However, the spokesperson would not say how much money a person needs to be suspected of being overpaid before a non-compliance investigation is tipped into a criminal investigation, making it hard to estimate the extent to which the technologies are used to determine relationship-status.

Moreover, welfare recipients told iTnews, while Services Australia has said that Cellebrite is only used for criminal investigations, data may be extracted from their devices before charges have been laid; and Services Australia may continue to pursue the debt as a non-compliance investigation even if the suspect is not prosecuted…...

Metadata and relationship-status

It is not clear what types of metadata are used to glean if welfare recipients are single, however criteria listed on Services Australia’s website for “how we assess if you’re a couple” includes: “financial aspects of your relationship, the nature of your household, social aspects of your relationship, [and] if you have a sexual relationship.”

The Services Australia spokesperson told iTnews that "the key metadata we request enables us to identify records linked to telephone numbers or IP addresses to support criminal investigations.”

The spokesperson did not answer whether it includes geolocation data on a device’s connection to the internet or the sender-recipient records of a user's communications.

Services Australia was cut off from directly asking telcos for metadata in late 2015, after having had the power since 2009.

It now makes requests for metadata, "where required", through the Australian Federal Police.

Services Australia has asked the government at least twice to have its powers back.

According to the FoI, Services Australia requested AGD declare it an 'enforcement agency' under Section 176A of the Telecommunications (Interception and Access) Act (TIA) in 2015 and made the same request seven years later during a current review of electronic surveillance laws…...

In response to its 2015 application, AGD suggested “joint investigations arrangements with a criminal law-enforcement agency” as an “alternative means of accessing historical telecommunications data.” The welfare provider took the advice.

Since Services Australia started accessing telecommunications metadata indirectly through the AFP, it is unclear how many investigations involved fraud claims based on relationship-status.

According to its most recent annual reports, in 2021–22 Services Australia conducted 709 criminal investigations, 988 administrative investigations and made 203 referrals to the CDPP.

A quick look at the Commonwealth Ombudsman' views on the often erratic response of the Australian Federal Police to its requirement to comply with telecommunication data law:

https://www.ombudsman.gov.au/__data/assets/pdf_file/0021/112476/Report-into-the-AFPs-use-and-administration-of-telecommunications-data-powers.pdf

There were several important factors that informed my decision to commence an investigation, including:

• the covert and intrusive nature of this power

• the duration and potential scale of non-compliance with the TIA Act as a result of ACT Policing accessing telecommunications data outside the AFP’s approved process

• the omission of the affected records from our Office’s regular compliance inspections

• previous recommendations our Office has made to the AFP about non-compliance with the TIA Act. 

Like law enforcement Services Australia is not eager to advertise the shortcomings of its own errant staff, but the character of this bureaucracy which uses covert surveillance on welfare recipients is not above interrogation. 

Services Australia is a federal government department which includes Centrelink.

A brief Internet search reveals for the most part sparsely worded information. The following is a compilation from government and media sources.

In a two year period covering 2005 to September 2006 Centrelink investigated 790 APS Code of Conduct complaints, with 766 referred for investigation and 585 staff found to have accessed the private information of welfare recipients or entered into a conflict of interest situation in breach of the code. Sanctions for these breaches reportedly ranged from 19 dismissals, 92 resignations and, more than 300 salary reductions or fines. Another est. 134 staff were demoted, reprimanded and warned. Five cases were referred to the AFP or Director of Public Prosecutions.

In 2006–07 Centrelink staff breached the information privacy principal in 367 instances, including 108 unauthorised access, 4 unauthorised disclosure and 10 unauthorised use. Another 17 new cases were opened with the Office of the Privacy Commissioner, bringing the total to 20 cases for the year. Centrelink finalised six cases with the office and as at 30 June 2007, 14 cases were still open.

By the next financial year 2007-08, Centrelink recorded 355 privacy breaches of which 100 were unauthorised access, 13 unauthorised disclosure and 1 unauthorised use. The remainder of breaches said to be primarily mailing errors.

In 2008-09 Centrelink found 368 proven privacy incidents of which 85 were unauthorised access of information, 14 were unauthorised disclosure and 1 was unauthorised use.

Financial year 2009-10 saw Centrelink admitted to 465 proven privacy incidents and it appears to have undertaken 286 staff code of conduct complaints investigations in which 187 staff member were found to have breached the code of conduct.

The following financial year 2010-11, Centrelink undertook 197 staff code of conduct complaints investigations, including 25 investigations of improper use of internet or email, and 67 investigations of ‘improper access to personal information’. The latter occurring when employees accessed records either without a business reason, or despite being directed not to do so, for example if the records belonged to themselves, family or friends. A total of 128 Centrelink staff members were found to have breached the code of conduct.

In 2011 Centrelink & Medicare were integrated into the Dept. of Human Services.

In 2011-12  the Dept. of Human Services finalised 205 staff breaches of the APS Code of Conduct, including:

• 68 instances of improper access to personal information;

• 5 unauthorised disclosure of information;

• 10 conflict of interest;

• 48 inappropriate behaviour other than bullying or harassment;

• 17 harassment and/or bullying;

• 8 fraud other than theft;

• 1 theft;

• 8 improper use of resources other than email;

• 25 improper use of internet or email;

• 8 inappropriate use of government vehicles;

• 7 improper use of position or status;

• 4 behaviour of the employee outside of work;

• 2 misuse of drugs and/or alcohol, and

• 2 other.

The next year 2012-13 the Dept. of Human Services finalised 165 matters involving 214 breaches of the code of conduct - across the gamut of human behaviour displayed in the workplace including 82  instances of improper access to personal information, 5 unauthorised disclosure of information and 26 conflict of interest. 

In 2013-14 the Department of Human Services reported there were 472 matters involving staff breaches of code of conduct of which 234 were finalised, including 118 improper access to personal information, 4 unauthorised disclosure, 181 conflict of interest and 66 fraud. 

The next financial year 2014-15 saw reports of 1,939 substantiated privacy incidents from which there were officially 268 findings of staff breaches of the code of conduct.

In 2015-16 there were 368 findings of a breach of the code of conduct.

Note: From 21.9.2015 to 18.2.2016 Stuart Robert was the Minister for Human Services.

In 2016-17 there were a reported 304 staff breaches of the code of conduct.

NOTE: From 21.9.2015 to 18.2.2016 Stuart Robert was the Minister for Human Services.

In 2017-18 a total of 235 staff code of conduct investigations were completed and 224 findings of a breach were made.

In 2018-19 the Department of Human Services reported a total of 249 staff code of conduct investigations were completed, with 241 findings of a breach of the code.

NOTE: From  29.5.2019 to 30.3.2021 Stuart Robert was Minister for Government Services, which included the Dept. of Human Services in his portfolio.

In May 2019 the Dept. of Human Services had a name change, becoming Services Australia.

From July 2017 to end June 2019 almost half of the breaches arose from unauthorised access to information, where staff had inappropriately accessed customer records. Almost a quarter of all breaches allegedly related to incorrect reporting of income by staff who were also in receipt of Centrelink benefits.

The Commonwealth Ombudsman's Report of 2019-20 mention that;  We received more complaints about Services Australia than any other agency (11,222), although this was a decrease of 3.7 per cent compared to last year. 

In one case; A complainant’s disability support pension (DSP) was cancelled as a result of a staff error and while seeking a review of this error they received an inheritance.

A trustee acting on behalf of the complainant contacted Services Australia however was unable to have the DSP payments reinstated, despite payments not being made in excess of 12 months.

As a result of the Office’s engagement with Services Australia during an investigation, the complainant’s circumstances were reviewed and they were back-paid over $45,000 for the entire period since their DSP was cancelled. Additionally, Services Australia provided feedback to the officer who made the initial error to improve future service.

In his following 2020-21 annual report the Commonwealth Ombudsman placed Services Australia in; the number of disclosures assessed meeting the criteria under s 26 of the Public Interest Disclosure Act 2013 and alleged kinds of disclosable conduct to which the disclosures relate. 

This involves 8 instances of:

• Contravention of a law of the Commonwealth, state or territory (5)

• Maladministration (2)

• Abuse of public trust (2)

• Wastage of public money (2)

• Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3)

• Abuse of public office (3)

• Conduct that may result in disciplinary action

(6) 

In 2021-22 the Commonwealth Ombudsman reported that 52% of complaints it received from the public involved Services Australia-Centrelink.

Australian Federal Election 2022: after eight and a half years the Abbott-Turnbull-Morrison Government has still not delivered a reliable NBN high speed broadband network

(Cartoon by Mark David / @MDavidCartoons)
INDEPENDENT AUSTRALIA, 16 February 2022

It’s been eight and a half years since the Abbott-Turnbull-Morrison Government came to power and took a wrecking ball to key policy initiatives of the Rudd & Gillard Governments – solely on the basis that these were programs initiated by the Labor Party.

Even in Opposition, one of the Coalition's targets had been the National Broadband Network (NBN).

However, unlike the price on carbon, it could not erase the NBN but was forced to tolerate its existence.

By 23 September 2020 the Morrison Government and NBN Co had declared the initial rollout of a national high speed broadband network complete and fully operational. Apparently the only thing remaining was to plan for future increases in demand.

NBN Co then closed the door and, to all intents and purposes, walked away from most of the issues both it and the Coalition Government had created by using a patchwork of different connection types to supposedly meet the needs of over 25 million people in homes and businesses scattered across est. 7.692 million square kilometres of widely varying terrain.

In 2021 in response to Internet connection problems in his own electorate a member of the Morrison Government, 

Liberal MP for Berowra Julian Leeser, tabled a private members bill - supported by seventeen MPs and senators - which attempted to make NBN Co more accountable, build better infrastructure and improve customer service.

Julian Leeser, Telecommunications, retrieved 9 May 2022:

In response to the Bill, Choice’s Alan Kirkland said: ‘It’s unacceptable for people who live in a major city like Sydney not to have mobile coverage in their home, and even worse in a bushfire-prone area. We find it puzzling that the telco industry, particularly Telstra, has been able to get away with substandard service for so long.’

Professor Alan Fels, former chairman of the Australian Competition and Consumer Commission, agreed that more needs to be done. He said: ‘For many years the telco industry has failed to make access to mobile phone services universally available, even in a number of suburbs. Yet such access is an essential service and vital in emergencies. After waiting for so long, it is clear that the only solution is legislation, backed by sanctions compelling it.’

That particular private member’s bill appears to have withered on the vine.

Also in 2021 a five-member panel conducted a review of regional telecommunications in Australia. One could be forgiven for wondering about the independence of this panel given a former Nationals MP for Cowper and, a business person who worked on the 2013 Nationals election campaign and previously derived consultancy work from a WA Liberal Government are among its members.

It came as no surprise that there were 16 key findings contained in the December 2021 review report, along with twelve recommendations. Although Finding 10 (highlighted below) raised an eyebrow.

Key Findings

1. Increased coordination and investment between the Australian, state and territory governments is needed to address a ‘patchwork quilt’ approach to connectivity in the regions.

Relates to Recommendations: 1, 2

2. Local councils and other regional stakeholders are increasingly expected to facilitate telecommunications service delivery, but are not appropriately resourced to identify connectivity need and support the deployment of suitable solutions.

Relates to Recommendations: 1, 5

3. Supply side issues, including backbone fibre and spectrum access, are barriers to competition and innovation in regional telecommunications markets.

Relates to Recommendations: 1, 2

4. There is an urgent need to consider the future of the Universal Service Obligation in order to provide reliable voice services to rural and remote consumers.

Relates to Recommendations: 7, 8

5. There are significant issues with the maintenance and repair of telecommunications networks, particularly copper landlines, in regional, rural and remote areas.

Relates to Recommendations: 7, 8

6. In instances of natural disasters and emergencies, connectivity is significantly impacted by power and network outages. This reduces access to recovery and support.

Relates to Recommendations: 3

7. Mobile coverage continues to improve, but expanding reliable coverage to priority areas is becoming more difficult.

Relates to Recommendations: 9, 10

8. Increased ongoing demand for data on regional, rural and remote mobile and fixed wireless networks is not always being met, causing network congestion issues.

Relates to Recommendations: 6, 9

9. Although Sky Muster Plus has improved access to data, Sky Muster users are frustrated by insufficient data allowances, high latency and reliability issues.

Relates to Recommendations: 6

10. Current minimum broadband speeds are mostly adequate, but will need to increase over time.

Relates to Recommendations: 8

There is a certain irony in Finding 10 given that less than one month before the report was delivered to the Minister, review panel member Prof. Hugh Bradlow was tweeting the NBN on 1 November 2021 with this complaint: "Hello @NBN_Australia my Internet at Sandy Point, Vic has been out for 3 full days. Instead of all the excuses on your website (and don't blame the power - it is working just fine) can you actually give a committed time to get it fixed?

11. There are emerging technology options to meet the demand for data but their service performance has not yet been validated.

Relates to Recommendations: 4

12. Regional consumers, businesses and local governments experience difficulty in resolving telecommunications issues and providers are not adequately addressing the complex needs of regional users.

Relates to Recommendations: 5, 7

13. Regional consumers, businesses and local government need access to independent advice and improved connectivity literacy to support them in making informed connectivity choices.

Relates to Recommendations: 1, 5

14. Predictive coverage maps and other public information do not accurately reflect on-the-ground telecommunications experience. There is significant misinformation about the availability of 

telecommunications services.

Relates to Recommendations: 5, 9

15. The cost of telecommunications services remains high for vulnerable groups in remote Australia. This is impacting on their access to essential services.

Relates to Recommendations: 11, 12

16. Continued engagement with Indigenous Australians in regional, rural and remote communities is needed to address ongoing issues of access, affordability and digital ability.

Relates to Recommendations: 5, 11, 12

Over a year after the Morrison Government declared the high broadband network a success it was very evident that it was far from having that status.

Indeed, in some quarters opinion had been scathing.

InnovationAus.com: Public Policy and Business Innovation, 4 November 2021:

This week, Telstra claimed its 5G home broadband service will offer average speeds of 378 megabits per second to homes and businesses. In contrast, the average maximum speed on Fibre to the Node is 67 megabits per second, and up to 200,000 premises on the copper NBN can’t even get 25 megabits.

Imagine spending $50 billion on a copper dominated network, that’s not delivering minimum speeds required under law, and already losing its competitiveness.

That is the anti-genius of Liberal-National Party. Deceive. Implement bad technology policy at higher cost. Then spend more money to correct their mistakes. They led us down this path on broadband, and now want to do it with energy.

In 2013 the Liberals produced “modelling” known as the NBN strategic review. This elaborate sham had a sole purpose: provide political cover for abandoning fibre.

This document was then used to claim a multi-technology mix of second-rate technologies was going to be $30 billion cheaper than a full-fibre NBN.

This untruth, repeated at nauseum, relied on two tricks.

The first was pretending the copper dominated network being rolled out costs $41 billion. False. It is costing $57 billion.

The second was to claim the original plan to deploy a fibre network to 93 per cent of Australia would cost $72 billion, rather than the near $50 billion forecast under Labor.

The latter claim, which the Liberals clung to desperately, was decimated in a front-page report in the Sydney Morning Herald in February 2021.

It revealed that in late 2013 the Liberals were explicitly told deploying Fibre to the Premises was dramatically cheaper than what they claimed in public.

That advice was redacted and kept secret for seven years, and it is clear why.

If the redacted costs for fibre, along with real-world interest rates, were fed back into the strategic review “modelling”, the original fibre rollout would have cost around $53 billion.

Notably, Minister Fletcher stopped repeating his $30 billion claim since the unredacted extracts appeared in print, because he always knew it to be false.

The NBN copper rollout has now become a business case liability and looks increasingly uncompetitive against 5G.

The NBN HFC network, which relies on Foxtel Pay TV infrastructure, is arguably the most expensive and unreliable deployment of its sort in the world.

Tens of thousands of Fibre to the Curb modems across the country are also frying during storms because lightning is being conducted over the copper that leads into the home.

The government is now saying Fibre to the Curb technology will not deliver gigabit speeds, despite promising it would only a year ago.

Every fixed-line technology deployed by the Coalition is beset by technical or business case problems, except for Fibre to the Premises – Labor’s original technology of choice.

As the 2022 federal election date drew nearer the Morrison Government on 23 March bestirred itself enough to announce that:

The Morrison Government has welcomed NBN Co’s announcement that 50,000 homes and businesses will be able to order an upgrade to their NBN connection, delivering ultra-fast speeds at no upfront cost.

These are the initial customers to have access to upgrades that will allow 8 million homes, or 75 per cent of premises in the NBN fixed line footprint, to access to ultra-fast speeds by 2023.

Minister for Communications, Urban Infrastructure, Cities and the Arts, the Hon Paul Fletcher, said the on-demand upgrades will give more Australians access to the fastest broadband speeds available on the NBN.

There is no mention of ongoing costs and pricing which remain an issue.

I am honestly not sure that this is anything more than a typical election year 'announceable' which will sink down into the pile of past unmet expectations raised concerning NBN high speed broadband.

Regardless of whatever media releases the Morrison Government is sending out, the dissatisfaction with the NBN high speed broadband network remains 12 days out from election day…..

The Guardian, 8 May 2022:

The NBN rollout may have been completed, but Richard Proudfoot is still using an old ADSL internet connection, and he has to juggle his Zoom meetings around his partner’s work.

He runs a small IT business from his home in Maleny, on the Sunshine Coast, about 100km north of Brisbane, while his partner is a part-time university lecturer.

Due to their property’s terrain, NBN Co has told him he is not able to connect to fixed wireless or fixed line. While he has the option of satellite, many users have reported poor speeds and reliability. He has stuck with ADSL for the time being because he believes the tree cover and weather would adversely effect his service.

“We are very, very dependent on a reliable internet ADSL connection. To make it work for us given the limitations, we schedule internet use based on need ... we cannot do concurrent Zoom meetings so we rearrange diaries in order to cope.”

The Coalition and NBN Co declared the rollout of the then $51bn network complete in 2020. There are now 12.1m homes able to connect, and 8.5m homes on the NBN.

The high-speed network was meant to resolve the digital divide in Australia, but two years on from its completion there remains a stark difference between the haves and have-nots; those who have a decent internet service and those still waiting or suffering from poor speeds and reliability on their NBN service.

The Liberal MP Julian Leeser wrote a scathing review of the NBN in a submission to the federal government’s regional telecommunications review last year, describing it as “too slow with countless delays”.

Leeser’s northern Sydney electorate, Berowra, is a mix of suburban and semi-regional locations, meaning his constituents are living with the spectrum of NBN technologies, from fixed to wireless and satellite.

“There is too much variability in the quality of coverage across the various NBN technologies,” he said.

The pandemic forced many people to work from home and rely on their home internet more than ever before.

Leeser said that teachers had been forced to work out of McDonald’s car parks to leech the wifi for online classes, people were unable to work from home or undertake telehealth appointments, and some had even been forced to move out of the area due to their poor NBN connection…...

Many Guardian Australia readers raised problems with the project when asked what their major concerns were ahead of this month’s federal election.

One reader, Cate, who lives in Killarney Heights in the Sydney electorate of Warringah, missed out on full fibre or cable that some nearby suburbs have access to.

She says she was originally connected via the Optus internet cable but was moved over to fibre-to-the-node (FttN) on the NBN.

“Using Optus cable we rarely had dropouts. I could count on one hand the number of times over five years that we lost internet for any noticeable length of time,” she says.

Now she says they experience daily interruptions.

“Our modem takes five to 10 minutes to reconnect so this can often mean at least 25 to 50 minutes a day of disruption to our service and this is still considered acceptable by NBN and they will do nothing to fix it.”

She says she is rarely able to get the top speeds promised. In speed test results Cate provided to Guardian Australia taken between 2pm and 3pm on a weekday, the results ranged from 1.3Mbps to 40Mbps, compared to 100Mbps on her previous Optus cable…..

Around 119,000 premises that are connected to the NBN via FttN still can’t get the minimum 25Mbps download and 5Mbps upload speeds. Due to the ageing copper and environmental conditions, FttN connections will continue to get worse over time.

In February, the NBN CEO, Stephen Rue, admitted the bit rate – the number of bits that can be transferred across the network per second – would degrade between 2% and 4% every year on average across the 4m FttN connections.

The other looming factor is people switching the NBN off. Customers frustrated with the NBN might look to 5G or another service like Elon Musk’s Starlink, and threaten the ability of the network to make a return on the taxpayer investment.…...

Something to think about standing in line at the polling booths on Saturday 21 May 2022.