The highs and lows of public hospital outpatient care according to NSW consumers

Source: Outpatient care module of the NSW Health Patient Survey 2010
Click on graphs to enlarge

In August 2011 the NSW Bureau of Health Information released Patient Care Experiences (part of the Insight series) a survey of patients using outpatient services in NSW public hospitals during February 2010.

Not surprisingly, consumers on the North Coast had mixed feeling about their experience in the larger regional public hospitals and these scored in both the higher and lower satisfaction bands.

In comparison with all public hospitals in this survey, Murwillumbah and Grafton performed well and Tweed, Lismore and Coffs Harbour performed poorly.

When compared with other non-metropolitan hospitals in the survey most fell in the middle of the rating band with only Tweed Heads in the lowest ranking.

How the emergency department experience in non-metropolitan hospitals is rated by NSW Health can be found in Performance Profiles Emergency department care Major non-metropolitan hospitals Hospital Quarterly: January to March 2011.