Have our expectations in relation to medical treatment risen steadily or is NSW health service delivery getting worse?

The Sydney Morning Herald, 24 November 2017:

The Health Care Complaints Commission's annual report shows it was hit with 6319 complaints, which largely related to questionable treatments, misconduct and poor communication…..

Complaints surge

The NSW Health Care Complaints Commission was hit with 6,319 complaints in 2016-17 - leading to a 132 per cent growth in complaints over the past decade.

Health Care Complaints Commission Annual Report 2016-17:

Prosecuting complaints

The Commission referred 198 investigations to its Legal Division, compared with 139 in the previous year. This is an increase of 42.4%.

In the same period, the Director of Proceedings made 104 determinations whether or not to prosecute a complaint, 76 of which recommended prosecution before NCAT and 20 before a Professional Standards Committee. In eight complaints, the Director of Proceedings determined not to prosecute…..

The overall success rate of prosecutions before Professional Standards Committees and NCAT was 96.2%.

In 2016-17, the registration of 38 health practitioners was cancelled or disqualified. Three practitioners were suspended and had conditions placed on their registration. A further 31 health practitioners had conditions placed on their registration and were reprimanded or cautioned……

The proportions of complaints for each category of health service provider have remained consistent during the period. Individual health practitioners continue to make up the highest proportion of all complaints. Over the period 2012-13 to 2016-17 an average of 62.5% were about registered health practitioners, 35.1% of complaints received were about health organisations, and 2.4% were about non-registered health practitioners and practitioners whose registration status was unknown…..