NRMA's Open Road: dodgy promotions

    

A Yamba resident contributed a tear jerking yarn to the latest edition of the NRMA's Open Road about her new puppy escaping from her yard. But, thanks to her NRMA Pet Plus policy, the story had a happy ending and she was reunited with her puppy.

It was a great yarn, but there was just one small problem with it. The contributor also happens to be a part owner of the local NRMA business.

So, the question must be asked: why didn't the NRMA observe its duty of disclosure and tell its readers the full story about the contributor having a significant financial interest in the story and the NRMA?

Earlier this year the local newspaper in the Clarence Valley, The Daily Examiner, ran an article about the Yamba NRMA relocating to a new office. The article stated (in part):

Proprietors (names deleted) operate the Yamba NRMA office.

The move next door comes after more than a decade at the old site and proprietor (name deleted) said she was looking forward to welcoming customers to the new location.

"From our new office we'll continue providing the local community with all their NRMA insurance and roadside assistance needs," (name deleted) said.

"Customers can expect to see the familiar, friendly faces in the new office and we're celebrating the move by running a competition."

Sources: Open Road, July/August 2012 and The Daily Examiner, 3/4/12

How to keep the shareholders quiet, but not necessarily happy

CBD, a column in The Sydney Morning Herald's BusinessDay, reported on Friday:

Mirvac Group has come up with what appears to be a cunning plan to silence debate at its annual meeting.

The property group dispatched its invitation for the meeting yesterday, which will be held in Brisbane at 10am on November 11.

One wonders if the shareholders should be able to start discussing the third resolution, the remuneration report, about the one-hour mark, when the nation has a moment's silence for Remembrance Day.

and

The copper explorer Cudeco has found another way, whether intentional or not, to dampen debate at its annual meeting.

Cudeco announced yesterday that it planned to hold its meeting in the easily accessible Cloncurry Shire Hall on November 30.

The company headed by Wayne McCrae usually holds its annual meeting on the Gold Coast. Cudeco has been feeling the heat recently for its tardy release of a hugely disappointing resource update on its Rocklands tenement and decision to buy back a swag of shares before its share plunge.

Unlike the last time it held its annual meeting in Cloncurry, Cudeco is yet to provide a list of local car hire companies, and hotels in Cloncurry and Mount Isa. It previously listed its preferred hotels in Cloncurry as the Wagon Wheel Motel and The Coyote Inn.

However, CBD failed to mention the ever-so clever strategy employed by NRMA and its "step-sister" IAG to keep some of their folk quiet.

By some magic stroke of coincidence, NRMA and IAG managed to convene their annual meetings at exactly the same time. Yes, NRMA is calling its members together at 10.00am on Wednesday 27th October and IAG is having its annual get-together at precisely the same time. How convenient!

NRMA's event, which has a big program that's dominated by an item of special business that will see its current constitution thrown out and replaced lock-stock-n-barrel by a new one, is being held in down-town Wollongong while the ugly step-sister, IAG, is having its shindig in Sydney.

Those arrangements obviously suit the teams running the shows but overlook the shareholders and members of the organisations who want to attend both events and voice their views about what's going on.

What does ASIC have to say about this?

Dob in those high petrol prices

Road Tube a website set up by the NRMA is inviting motorists to report high petrol prices.

"Motorists across NSW and the ACT are being encouraged to report high petrol prices over the Easter period on NRMA’s new RoadTube website.
Average unleaded petrol prices across Sydney should not exceed $1.25 over the coming days when considering the international benchmark price and the Australian dollar.
Regional prices are typically four to five cents more expensive due to transport costs and less competition in regional towns.
If motorists drive past service stations selling petrol for $1.30 or more they are being encouraged to record the details with their mobile phone via video or camera or leave a blog with the details at www.roadtube.com.au.
Drivers of the vehicle are reminded to pull over before using their phone.
NRMA Motoring & Services President Wendy Machin said if motorists encountered over-inflated petrol prices this Easter long weekend they could now do more than suffer in silence.
“Petrol prices have remained stable this week and we don’t expect them to reach the $1.30 mark over the long weekend,” Ms Machin said.
“However, if motorists see prices above the $1.30 barrier we want them to report it on our RoadTube website via video, photos or by leaving the details as a blog comment.
“The NRMA will collate the reports from the motoring public and present them to the Petrol Commissioner.”

How do you spell pathetic? Answer: N.R.M.A.

Heard the saying that whatever the NSW Government can do, the NRMA can do better?

Well, the NRMA has proved that saying correct, yet again.

Sydney Morning Herald journo Matthew Moore, who has been on a very admirable mission to expose the NSW Government's shortcomings, nay hypocrisies, in relation to freedom of information (FOI) has revealed, courtesy of one very p*ssed off NRMA member, that the NRMA has been playing games with its so-called information.

In an article titled "Secrets under the hood" Moore does a very nice job for NRMA members to reveal just what a pack of incompetents (although some might say mischiefs, while others might go further and say something a whole lot worse) the current regime at the NRMA happens to be.

Moore writes:

"If you think it is only government departments that have secrecy and spin as the core principles in their mission statements, take a look at the country's biggest motoring organisation, the NRMA.

To understand how it operates, go back to January when its president, Alan Evans, called on the State Government to ditch plans for a cycleway on Epping Road.

Evans issued a press statement headlined, "NRMA plan for Epping Road: Don't bump motorists for bikes". It said the NSW Government was wasting $7.6 million on the Epping Road bike path even though only 25 cyclists used it daily.

Instead of wasting $300,000 a cyclist, the Government should widen the road to make more room for cars and trucks, it said. In the news vacuum that is often part of a Sydney summer, Evans's punchy comments got page one treatment in the papers, which mentioned the full NRMA case was set out in a submission to the Roads and Traffic Authority. One NRMA member and cyclist, Nigel Withers, thought he would like to read that submission and tried to get hold of it.

When he couldn't find it on the NRMA website, he wrote to Evans asking for a copy. Evans replied on January 16 but would not hand over the submission. He offered this laughable excuse: "NRMA's submission to the RTA is now an internal departmental document." Withers wrote back, but this time was ignored. Undeterred, he tried the NRMA's Open Road magazine, explaining he had twice asked Evans for the submission without success. "Perhaps Open Road could print the submission in question," he wrote optimistically. Not likely.

The editor-in-chief of Open Road, David Naylor, replied on February 8, telling him his letter had been passed to the head of "government relations and public policy". Nothing came back, so Withers changed tack.

In May he submitted a freedom-of-information request to the Roads and Traffic Authority seeking a copy of "the NRMA submissions regarding bikeways on Epping Road". At least the RTA replied, even if it was not what he expected: "There are no documents relating to your request," they said.

How could there be no submission when the NRMA president had released a summary of it and confirmed in writing there was one?

This week I rang the the NRMA's PR team to find out and got the Withers treatment. For days they promised to send me a copy but it never arrived. Still, the excuses were diverting: "We genuinely did not know what submission you were talking about … The guys who wrote the submission were in the country … Our guys were not back in 'til yesterday … "

Finally, the NRMA admitted the RTA was right. There is no submission. The closest thing is a three-page document sent to the RTA in August 2006, 17 months before that press release about useless cycleways.

We still haven't seen that three-page document. Nor have we seen the survey of bike-lane usage the NRMA now says was done many months after the 2006 submission.

If the NRMA expects to be taken seriously, it should adopt the levels of transparency demanded of government. If it is going to quote from "surveys", it should post survey reports online to be scrutinised. The same goes for so-called submissions. An organisation this size should not be relying on misleading press statements alone to influence public debates.