Due to prolonged wet weather here on the NSW North Coast at least two of North Coast Voices regular authors are having problems with their phone lines and Internet connections.We are hoping that the problem will be resolved by Wednesday.
Our apologies if posts on this blog are rather erratic over the next few days.
2 comments:
I'm glad you mentioned that. I've also got a bad line. When I reported it, Telstra didn't mention anything about problems from the weather. In fact they unsubtly tried to get me to go away with demands that I go and borrow a neighbour's phone and see if it worked, because the problem was probably with my handset (even though I told them I had no internet connection either). Then they threatened me with large financial penalties if they tested the line and found no fault.
Finally they tested the line (which took all of 30 seconds), agreed ther was a fault, and promised to fix it by next Wednesday night. And they wonder why they are a byword for appalling customer service!
The really stupid thing is that if they had said right at the start "Yeah we have a lot of problems in that area because of the floods" I would have been disposed to cut them a bit of slack.
Just to demonstrate their outstanding capabilities at maintaining essential services, I got a Telstra text message last night telling me my line, which was supposed to be fixed by yesterday, now won't be fixed for another week.
And their customer relations people act so surprised when I tell them I wouldn't renew my current Bigpond contract even if it was free.
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