Showing posts sorted by date for query serco. Sort by relevance Show all posts
Showing posts sorted by date for query serco. Sort by relevance Show all posts

Friday 18 August 2023

Personally, I find a UK gaoler/overseer supplying convict labour for outdoor work in Australia has an uncomfortable historical resonance even when dressed up as ‘work experience’

 

Clarence Correctional Centre is a 1,700 bed maximum- and minimum-security correctional centre for male and female offenders, which includes 400 minimum security beds. The centre is located at Lavidia 12km south east of Grafton in the Clarence Valley.


This prison opened in July 2020 is managed on a twenty-year contract by Serco Asia Pacific on behalf of the NSW Government. This contract was initially worth UK £1.5 billion to the Serco Group.


The Serco Group Plc is a UK-based, publicly listed, multinational corporation which in the first half of 2023 had revenue of UK £2.4 billion and is expected to end the year with revenue of at least UK £4.8 billion (AUS $9.4 billion).


Apparently Serco appears to be anticipating that Clarence Valley Council will assist it in meeting this revenue target – presumably by way of a program grant from government directly to Serco.


Personally, I find a UK gaoler/overseer supplying convict labour for outdoor work in Australia has an uncomfortable historical resonance even when dressed up as ‘work experience’.


It should be noted that Serco has a long history of contract breaches when it comes to correctional and immigration detention facilities, for overcharging government for its services, poor security and human rights abuse.


The Daily Telegraph, 15 August 2023:


The United Services Union states Clarence Valley Council wants to use prison inmates for repair and maintenance work in parks and reserves such as Market Square in Grafton.


But the council has hit back in a statement accusing the union of embarking on a campaign “built on misinformation and scaremongering”.


Northern regional organiser John Hickson said the main issue which upset the union was the lack of communication from the council.


The way we found out was a phone call from our delegate that two supervisors had been summoned to a meeting about areas where prisoners could work around Grafton,” he said.


We were upset because we weren’t informed or consulted about it … we even sent a letter to the council asking them to respond to the issue, which they’ve failed to do.


What’s happening is so wrong because it should be council work for council employees — not for prisoners.”


In response, Mr Hickson started a campaign on Tuesday – including flyers and a placard on a bus – to make Grafton aware of the council’s proposal.


The community response so far has been absolute shock and outrage — they knew nothing about it too,” he said….


The council stated key outdoor staff have been asked to provide feedback on the pilot program, which, if it goes ahead, would provide work experience to inmates.


The ideas floated at a meeting with Serco executives early in August include repair and maintenance of park and recreational spaces,” the council stated.


The pilot program is at the inception end of development and no details have been finalised or agreed.


Council management is disappointed in the response by the United Services Union, which is built on misinformation and scaremongering.”


The statement declared the program “is not intended to replace council staff”.


(Council is even) preparing to increase its Open Space workforce by up to six employees to accommodate increased workloads due to recent upgrades and the influx of tourists to the area,” it read.


Later in the afternoon, council issued another statement, which welcomed a decision to discontinue a matter that was being heard in the Industrial Relations Commission today.


(The ruling gives) council clear direction to progress discussions with staff and the union about partnering with Serco to establish a day release work program, noting any activities should not be those that are contained within current staff work program,” the statement read.


Clarence Valley Council has been contacted for further comment.



Tuesday 28 June 2022

Almost two years after being opened Serco-managed Clarence Correctional Centre near Grafton NSW is still not a model prison when it comes to organisation, working conditions, prisoner health and safety


On or about 6 June 2022 a 29 year-old man, recently placed on remand in the 1,700 bed capacity Clarence Correctional Centre was found unresponsive in the medical holding room of the Serco-run facility before he was later pronounced dead by NSW Police.


This was the second death in custody at this privately managed gaol within the space of six weeks.


On 30 April 2022 a 41 year-old man had been found unresponsive in his cell and was pronounced dead shortly thereafter.


The leading cause of deaths in prison custody in Australia is now said to be medical issues and it appears that the death rate may be slightly higher in privately managed prisons.


On 9 February 2022 the Cootamundra Herald reported two deaths between 26 & 29 January at the 1,270 bed capacity Junee Correctional Centre which is privately managed by GEO Group Australia. The 48 year-old woman and a 47 year-old man were both found unresponsive in their cells. Three months later The Border Mail reported the death of a 28 year-old woman at the same prison who was found unresponsive in her cell on 3 May 2022.


Understaffing and staff turnover have also been issues at the not quite two year-old Clarence Correctional Centre, with 82 job vacancies being reported last month. Worker shortages are being blamed in part on poor pay and conditions.


The Daily Telegraph reported on 4 May 2022 that:


Whistleblowers inside Clarence Correctional Centre, run by private company Serco, alongside senior Corrective Services NSW staff, have lifted the lid on issues surrounding the safety and wellbeing of officers, staff and inmates in the north coast prison.


In June, officers at Australia’s second largest correctional facility sounded the alarm over claims officers were left “trapped in yards” after the door operating system crashed inside the facility. While in November, there were claims that staffing levels were so low that officers were running units with 40-plus inmates on their own.


A senior CSNSW source told The Daily Telegraph it was “not unusual” for officers to be left on their own to oversee up to 40 inmates in the privately run facility.


Former Grafton jail boss John Heffernan (pictured) is concerned about the lack of transparency within the facility. “The biggest problem with Clarence … is it’s totally non-transparent and they are such a big conglomerate they get away with it,” he said....


There has also been brief mention in the media of sexual harassment allegations concerning the Centre.


Friday 19 June 2020

Serco-managed Clarence Correctional Centre to open on 1 July 2020


Image: Tweed Daily News

The est. $700 million purpose-built 1,700 bed Clarence Correctional Centre will open in thirteen days time and will hold both men and women.

This NSW prison at Lavadia in the Clarence Valley will be managed by the U.K. based multinational Serco Group.

Serco's contract has an estimated total value to the corporation over a 20-year term of approximately AUD$2.6 billion.

North Coast Voices readers may recall that the Serco Group has on numerous occasions been the subject of allegations concerning corruption, mismanagement, privacy violations and human rights abuses at its facilities and by its staff.

There will likely be more than a few fingers being crossed in the Clarence Valley that Serco through its subsidiary Serco Australia Pty Limited will not behave improperly or unlawfully when prisoners begin to fill what is being touted as the newest and largest correctional facility in Australia.

Tuesday 2 April 2019

Serco operated high security prison in Queensland found to be one of two privately run gaols at risk of significant corruption


This is what Serco says of itself at www.serco.com:

Serco is trusted by governments and organisations around the world to transform and deliver essential services. Employing over 50,000 people, we operate across more than 20 countries in Justice, Immigration, Health, Transport, Defence, and Citizen Services.

Serco provides essential justice services in Australia, New Zealand and the UK, from the safe and secure operation of prisons, young adult, and escorting services, to managing the reintegration of ex-offenders into society. We help governments deliver a more efficient and effective justice system, by employing the best people, getting the basics right, championing service innovations, and forming community partnerships. 

By taking a rehabilitative approach to justice, we help to make it less likely that people will return to the criminal justice system, help to rebuild lives, and reduce the financial and wider costs of crime to the public…….

Serco has been operating correctional services in Australia for almost 15 years. As a prison operator, safety and security is always our first priority. The new Clarence Correctional Centre is our most recent contract, which will begin operations in 2020. Once completed, this 1,700-bed state-of-the-art facility will be the largest correctional centre in Australia. 

The Clarence Correctional Centre is being delivered by the NSW Government in partnership with the Northern Pathways Consortium. To learn more about the project visit northernpathways.com.au.

This is the current reality in Australia…..

Sydney Criminal Lawyers, 28 March 2019:

The Queensland Government has announced that it will spend $111million over the next four years, returning two privately run prisons to state management.

The Arthur Gorrie Correctional Centre and the Southern Queensland Correctional Centre (SQCC), two high-security prisons, are currently run by private operators. 

However the Government will now take over these contracts in response to recommendations from the Crime and Corruption Commission’s Taskforce Flaxton, which last year conducted an investigation into the entire Queensland prison system.
The post-investigation report was scathing as a whole, finding a string of systemic issues, that put prisons ‘at risk of significant corruption.’

These included over-crowding, excessive use of force, misuse of authority, introduction of contraband and inappropriate relationships all within prison walls. The report also found that the number of assaults on staff was higher at privately run facilities, due to lower staff numbers and therefore less supervision.

The South East Queensland Correctional Centre is run by Serco.....

Serco came under fire in 2017 after the release of the Paradise Papers which detailed that Serco’s UK lawyers expressed written concerns that their client had been engaging in fraud, covering up the abuse of detainees at Australian detention centres, and even mishandling radioactive waste. The firm described Serco as a “high-risk” organisation with a “history of problems, failures, fatal errors and overcharging”.

Internationally, the company runs prisons in the UK and New Zealand. In Australia it has been operating for more than 15 years, managing prisons in Western Australia and Queensland as well as 11 immigration centres. It also holds several defence contracts and is currently building a mega-correctional facility near Grafton in New South Wales.

The Clarence Correctional Centre roughly 12 km from Grafton, NSW is due to open in June 2020.

Hopefully UK based Serco Group Pty Ltd through its subsidiary Serco Australia Pty Limited will by then have addressed all the issues in its chequered past.

Friday 16 November 2018

Yet other digital privacy betrayals


The global situation......

The Guardian, 14 November 2018:

Google has been accused of breaking promises to patients, after the company announced it would be moving a healthcare-focused subsidiary, DeepMind Health, into the main arm of the organisation.

The restructure, critics argue, breaks a pledge DeepMind made when it started working with the NHS that “data will never be connected to Google accounts or services”. The change has also resulted in the dismantling of an independent review board, created to oversee the company’s work with the healthcare sector, with Google arguing that the board was too focused on Britain to provide effective oversight for a newly global body.

Google says the restructure is necessary to allow DeepMind’s flagship health app, Streams, to scale up globally. The app, which was created to help doctors and nurses monitor patients for AKI, a severe form of kidney injury, has since grown to offer a full digital dashboard for patient records.

“Our vision is for Streams to now become an AI-powered assistant for nurses and doctors everywhere – combining the best algorithms with intuitive design, all backed up by rigorous evidence,” DeepMind said, announcing the transfer. “The team working within Google, alongside brilliant colleagues from across the organisation, will help make this vision a reality.”

DeepMind Health was previously part of the AI-focused research group DeepMind, which is officially a sibling to Google, with both divisions being owned by the organisation’s holding company Alphabet.

But the transfer and vision for Streams looks hard to reconcile with DeepMind’s previous comments about the app. In July 2016, following criticism that the company’s data-sharing agreement with the NHS was overly broad, co-founder Mustafa Suleyman wrote: “We’ve been clear from the outset that at no stage will patient data ever be linked or associated with Google accounts, products or services.”

Now that Streams is a Google product itself, that promise appears to have been broken, says privacy researcher Julia Powles: “Making this about semantics is a sleight of hand. DeepMind said it would never connect Streams with Google. The whole Streams app is now a Google product. That is an atrocious breach of trust, for an already beleaguered product.”......

Here in Australia......

Canberra Times, 15 November 2018, p.8:

The chairman of the agency responsible for the bungled My Health Record rollout has been privately advising a global healthcare outsourcing company. Fairfax Media discovered the relationship between the UK-based company Serco and the Australian Digital Health Agency (ADHA) chairman Jim Birch after obtaining a number of internal documents.

The revelation comes as Health Minister Greg Hunt was forced to extend the My Health Record opt- out period after a compromise deal with the Senate crossbench and a last-minute meltdown of the website left thousands of Australians struggling to meet the original deadline. 

Since April 2016, Mr Birch has been ADHA chairman with oversight of My HealthRecord, the online summary of key health information of millions of Australians. Documents from the ADHA, released under freedom of information laws, show Mr Birch registered his work for Serco in November 2017, but the relationship was never publicly declared.

After Fairfax Media submitted questions last week on whether the relationship posed a conflict of interest, Mr Birch quit the advisory role.

Serco has won a number of multibillion-dollar government contracts to privately run - and in some cases deliver healthcare in - some of Australia's prisons, hospitals and detention centres.

The ability of Serco to navigate the controversial area of digital health records would be invaluable to any future expansion plans.
A spokeswoman for federal Health Minister Greg Hunt said all board members had declared their interests.

"Board members do not have access to system operations, and board members cannot be present while a matter is being considered at a board meeting in which the member has an interest," she said.

Lisa Parker, a public health ethics expert at University of Sydney, said the public had been asked to trust the agency is acting in its best interests. She said they should make public any information relevant to that trust…..

The register also shows Mr Birch knows the chief executive of start-up Personify Care, Ken Saman, and has been giving him advice since August last year. The software company recently released "Personify Connect", a product that provides hospitals with "seamless integration" of its original patient monitoring platform with My Health Record.

Despite being scheduled to speak at a "Personify Care breakfast seminar" later this year, Mr Birch has never publicly declared this interest. Mr Birch is also chairman of another start-up called Clevertar that allows businesses to create "virtual agents" and offer "personalised healthcare support, delivered at scale". This relationship is on the public record. 

Public sector ethics expert Richard Mulgan, from Australian National University, said the chairman should submit to a higher standard than ordinary board members and distance himself from anything suggesting a conflict of interest.

He said perception was just as important as reality and the public, not the people involved, was the best judge of whether there was a problem.

"The personal interests register must be published," he said.

"The fact they haven't can only lead to the perception there are conflicts of which they are ashamed."

Mr Birch, Personify Care and Clevertar did not respond to Fairfax Media's questions.

A Serco spokesman confirmed the company met with Mr Birch "occasionally ... over the past 12 months regarding business management", but did not answer whether it paid him.......

The Courier Mail, 15 November 2018, p.4:

Your dietitian, dentist, podiatrist, occupational therapist or optometrist will be able to see if have a sexually transmitted disease or an addiction unless you set access controls to My Health ­Record.

Major new privacy concerns emerged after the Federal Government was yesterday forced into an embarrassing call to delay the rollout.

People trying to access the controversial My Health Record hotline and computer portal experienced major delays during a rush to opt out before the system was rolled out tomorrow.

Health Minister Greg Hunt was forced to delay the opt out period until January 31 after pressure from health groups and crossbench senators.

The Australian Medical Ass­ociation was the only major health group not calling for a delay.

The vast majority of groups were concerned the record would come into ­effect before key privacy and secu­rity upgrades had been passed by ­Parliament. AMA president Dr Tony Bartone denied its position was related to his need to keep the Health Minister onside while he negotiated key reforms to general practice care.

Thursday 27 September 2018

Morrison Government is making sure that Centrelink clients' worst nightmares are coming true


The Sydney Morning Herald, 20 September 2018:

Labour hire workers will soon be used in face-to-face roles in Centrelink offices across the country, as part of a six-month trial.

Thirty labour hire workers will be used in some Centrelink offices in Queensland, South Australia and Western Australia in what is believed to be self-managed support advisor roles from next month. This person generally greets people as they enter Centrelink offices and often directs them to using computers and phones in the offices.

The move is another step in increasing use of labour hire at the agency, following on from the announcement that 1500 call centre roles would be outsourced to Serco, Stellar Asia Pacific, Concentrix Services and DataCom Connect.

It had also previously been announced that 1000 staff from labour hire firms would be deployed at Centrelink offices around the country, and a pilot program with Serco with 250 call centre staff means 2750 contractors have been hired since last year to work at the agency. It's believed the trial is part of existing labour hire contracts Human Services has with private companies.

A Department of Human Services spokeswoman said the 30 staff members were additional staff.

"There are no job losses associated with the move," the spokeswoman said.
The main public sector union is worried that members of the public will be dealing with staff members who aren't employed by the government.

"The CPSU is seriously concerned that labour hire workers will now be the first port of call for customers walking into a Centrelink office, instead of permanent members of staff. We want Australians to be served by experienced and properly trained staff members," Community and Public Sector Union deputy secretary Melissa Donnelly said.

"The job might sound easy but dealing with clients who may be agitated or distressed as they walk into an office can be very difficult, and could pose a risk to the safety of the workers."

It's not yet clear how workloads will be managed in a role that was previously shared among Centrelink staff throughout a shift.

“Experienced Centrelink staff are able to manage that, but it’s going to be much harder for labour hire workers who don’t have the same experience or background. 

This is bad news for those workers and bad news for members of the community who are trying to access services," Ms Donnelly said.

NOTE:

* Private prison operator Serco has a disreptuable history in Australia and overseas.
See: https://www.sydneycriminallawyers.com.au/blog/serco-run-facilities-fraud-failures-and-fatal-errors/ https://www.theaustralian.com.au/national-affairs/immigration/detention-centre-staff-condemned-by-coroner-over-deaths-of-villawood-detainees/news-story/e7716137afb293eda1294cca07f30ebe https://www.independent.co.uk/news/business/news/serco-to-pay-back-69m-over-fraudulent-tagging-contracts-9015214.html &
http://www.abc.net.au/news/2016-02-12/melbourne-immigration-guard-sacked-over-sexual-harassment-claims/7163786

Sunday 29 April 2018

Turnbull Government has just placed a multinational corportion with an appalling human rights record at the first contact interface with the National Disability Insurance Scheme


“It has a history of problems, failures, fatal errors and overcharging”  [Senior Appleby compliance officer quoted in The Guardian on the subject of Serco, 7 June 2017]

If the National Disability Insurance Agency (NDIA) didn't have enough internal structural problems to deal with along comes the UK-based multinational Serco Group.

A group implicated in: human rights abuses in prisons and immigration detention centres it has managed; poor to unsafe health service delivery including at Fiona Stanley Hospital in Perth, overcharging for services rendered under government contractsfraudulent record keeping and manipulating results when there was a failure to reach targets; mishandling of radioactive waste and labour rights abuses.

The Guardian, 23 Apri 2018:

Disability rights groups, Labor and the Greens have slammed a decision to hire the multinational outsourcing giant Serco in a key role administering the national disability insurance scheme.

The National Disability Insurance Agency (NDIA) announced on Friday afternoon that Serco, a company with a chequered corporate history, would help run its contact centres under a two-year contract.

The decision would put the company at the frontline of the NDIS, interacting frequently with people with disability and service providers, many of whom are still grappling with a vast, complex and sometimes confusing scheme.

 “Sourcing our contact centre services from Serco will give ongoing flexibility, responsiveness and value for money,” the NDIA said in a statement.

But the decision has outraged disability rights campaigners, who say Serco’s poor history abroad and its lack of experience in disability should have precluded it from any role delivering the landmark scheme. 

People with Disability Australia co-chief executive, Matthew Bowden, said he was “gravely concerned” that Serco would, like other third-party providers, fail to uphold the values, objectives and principles underpinning the NDIS.

“We have no details on what expertise Serco have in providing communication services for people with disability, or why the NDIA has decided to outsource such a vital part of its services,” Bowden said.

“The NDIA needs to hire more staff and make their communication avenues with people with disability more transparent. Instead, they are offloading their responsibilities, and requirements, to deliver services to people with disability.”
Paralympian Kurt Fearnley was among those expressing concern at the decision, saying Serco would be “racking their brains on how they can bring lived experience of disabilities into their workplace”.

“The NDIS will be worthless if people with disabilities aren’t at its core!” he tweeted.


Thursday 19 October 2017

So troubled multinational Serco's staff are going to answer phone calls made to Centrelink in a Turnbull Government pilot program?


Multinational Serco Group plc registered in England and Wales, with revenue in 2016 of an est. $5 billion and an underlying trading profit of est. $139 million, has made the news again.

One of its subsidiaries, SERCO CITIZEN SERVICES PTY LTD1 ABN:89 062 943 640, won this $53.75 million federal government contract commencing 7 September 2017:

CN ID: CN3460117
Agency: Department of Human Services
Publish Date: 11-Oct-2017
Category: Temporary personnel services
Contract Period:
7-Sep-2017 to 29-Oct-2019
Contract Value (AUD): $53,752,454.80
Description: Centrelink Call Centre Enhancements Initiative

On 11 October 2017 it was reported that the Minister for Human Services Alan Tudge stated this contract was for a pilot commencing in late October 2017 would help reduce Centrelink call wait times.

An est. 250 Melbourne-based Serco staff will take calls about welfare payments in the three-year pilot program.


Of course Serco will comply, Minister.

Just as it has on every single contract in the past......

Stolen Laptop Exposes Personal Data on 207,000 Army Reservists. Serco held the data on reservists as part of its contract with the U.S. Army’s Family and Morale, Welfare and Recreation division. As a result, Dahms said, some of the data on the missing laptop may belong to dependents and spouses of U.S. Army reservists, 13 May 2010

Serco's paper trailer raises accountability questions. Crikey has taken a closer look at the extent that Serco contracts outsources to other companies and can reveal that millions of dollars from the detention contract has ended up in some startling places, 1 November 2010

Serco employee suspected of Victoria Police breach. Man accused of adjusting 67,541 traffic infringement records, 15 April 2011


Serco operates and maintains a surprisingly large and diverse range of services in both the UK and Australia, as well as in several other countries. Its website lists some examples of the scale of its operations including: traffic management systems covering more than 17,500kms of roads worldwide, managing 192,000 square miles of airspace in five countries, managing education authorities on behalf of local governments, and providing defence support services worldwide.[2] Serco also manages a number of hospitals, prisons and detention centres, and is involved in a host of other services.[3]…..Focussing on the company Serco, there have been numerous reports of instances where its service provision has been sub-standard, high-cost, has eliminated diversity, or has lacked accountability. Putting this focus on Serco’s faults is not to say that it is any more prone to failures than other corporations in this area, or that it is always unsuccessful in its service provision. Rather, the point is to show clearly the dangers of privatisation, and why it must not be accepted as a universal good, 7 March 2012



Sources in the justice system blamed the foul-up on staffing issues at Serco. One said: "This sort of thing happens every week." The seven-year PECS deal has turned into a horror show for Serco. It faces allegations that it doctored transfer records to flatter its performance, with five Serco staff under investigation by the City of London police. That is not its only problem contract. There are separate claims that, along with rival outsourcer G4S, it overcharged taxpayers on a deal to put electronic tags on criminals, 17 October 2013

Private contractors Serco has agreed to repay £68.5million to the taxpayer after over-charging for tagging criminals. The firm was investigated by the Ministry of Justice over claims that together with rival company G4S it over-charged for tens of thousands of criminals, including those who had left the country, been returned to prison or even died, 19 December 2013

Outsourcing giant Serco is embroiled in a fresh misuse of public funds scandal after a company it set up overcharged NHS hospitals millions of pounds, 27 August 2014

Serco is failing, but is kept afloat thanks to Australia's refugee policy. It’s a sign of the times that a company like Serco, with murky financial statements masking its true economic shape, is continually rewarded for failure by new and larger contracts, 11 November 2014

Serco turned 'blind eye' to corruption in UK immigration jail, court hears, 26 February 2015

Serco has brought a culture of profiteering, bullying, intimidation and corruption to Mt Eden prison, a Whangarei barrister says.The comments come as controversy surrounds the private company that operates the prison, and with Corrections boss Ray Smith revealing a third incident at the facility has left him no choice but to seek legal advice in regards to the contract, 24 July 2015

On Monday, Serco was fined $NZ500,000 ($A328,750) and was prohibited from overseeing operations at the correctional facility while an internal investigation took place. The fine came after six disturbing videos — shot on a smartphone and smuggled inside the prison — surfaced on YouTube earlier this month. The videos showed prisoners participating in organised ‘fight clubs’ as large groups of fellow inmates watch on. Inmates were also seen blatantly smoking and drinking alcohol in the videos, which were captured without the knowledge of staff. However, the NZ prison officers union said bosses knew about the fight club for up to 18 months, but did nothing about it, 29 July 2015

A GUARD at the Wickham Point Detention Centre in Darwin has been fired after it was found he was trying to coerce female detainees into having sex with him. Serco, the company contracted to run Australia’s immigration facilities, said in a statement to the NT News that a detainee services officer from Wickham Point was dismissed in late May following two separate complaints from female detainees, 6 August 2015





Serco targets further cost cutting as it seeks to keep its profits on track. Serco boss Rupert Soames has said the company still has costs to cut before it is trading at full strength, as the firm enters the middle stage of its five-year turnaround plan. He said that there were plans to further reduce overheads and make Serco’s processes more efficient, as well as bringing down some of its IT costs. “We’ve still got a lot of costs that we have to get out of the business,” he said, 3 August 2017.



Footnotes

1. Serco provides care and welfare services, on behalf of the Department of Immigration and Border Protection, to people living in Australian onshore immigration centres whilst their visa status is resolved. Since 2009, more than 61,000 individuals have been in our care, representing more than 20 different cultural and linguistically diverse communities. Within the Australian justice system, Serco operates three prisons: the Southern Queensland Correctional Centre (Queensland) with 400 beds, Acacia Prison (Western Australia) with 1400 beds and the Wandoo Reintegration Facility (Western Australia) with 80 beds.

Thursday 1 June 2017

How much longer is the Turnbull Government going to keep playing these silly, divisive blame games?


This was the Minister for Human Services and Liberal MP for Ashton, Hon. Alan Edward Tudge, speaking to $300-a-head luncheon guests on 26 May 2017 as they dined on slow-braised osso bucco and blueberry fruit tart washed down with wine courtesy of their host, the Committee for Economic Development of Australia (CEDA) and Multinational sponsor Serco:
“welfare has become a destination, not a safety net”

According to the Australian Bureau of Statistics, four weeks earlier, in April 2017, 728,500 people were unemployed and looking for work across the nation.
Of these 508,200 were looking for full-time work and 220,300 were looking for part-time work.
Half of all these people will be off unemployment benefits in 4 months or less and only 18.33% of the total number had been unemployed for 12 months or more.
That’s not a bad achievement in a marketplace where the ratio of unemployed people to job vacancies stands at roughly four to one.
Somehow this doesn’t look as though Australians think of living on Centrelink unemployment benefits as a desirable destination rather than as a short-term, below the poverty line safety net.
Which begs the question – just how stupid does Alan Tudge think voters are that he continually spouts such nonsense and expects to be believed.

Wednesday 6 July 2016

Mediscare, shmediscare


Essential Report, 5 June 2016

The baying and bleating coming from the designated Liberal-Nationals corner of the schoolyard over the so-called Mediscare is odd to say the least.

Take this text message that allegedly turned up on an unknown number of mobile phones:


That particular Queensland Labor text has been referred to the Australian Federal Police by someone within Coalition ranks.

This mob point the finger at one example of a text message sent on the last day of the federal election campaign while bellowing We wuz robbed!

Never mind that est. 69% of people who voted Labor had made their minds up about their first preference vote from two weeks to over a month ago and, est. 75% of Liberal-Nationals voters had done the same.

Ignore the fact that almost 3 million voters had pre-polled by 30 June 2016 and it was impossible for the last day of the election campaign to affect them.

Pretend that it is beyond a reasonable person's understanding to realize this means that over 8.11 million voters would probably not have been influenced by that tweet even if they had received it.

No,no. There was a !!Mediscare!! which lied about the best friends that Medicare ever had and lost the Coalition votes and seats.

All those attempts to whittle away at universal heath care that the Liberals and Nationals have  tried over the years and of which the general public were well aware? Phfft! Means nothing says Turnbull & Co.

BRIEF BACKGROUND

The Age, 15 April 2005:

Prime Minister John Howard has refused to rule out further cuts to the Medicare safety net, following yesterday's announcement that  low-income earners face a 75 per cent rise in out-of-pocket medical expenses.

Subsidies for 400,000 Australians with big medical bills will be axed under the clawback of the Medicare safety net, announced yesterday.


In his second broken election promise in six months, Prime Minister John Howard yesterday announced that the poor will now have to spend $500 - up from $306 - before the Government picks up most of their health costs.


Others will have to pay $1000, compared with $716 under the existing system.
"This is not a popular decision, I understand that," Mr Howard told ABC radio this morning. ``People will be disappointed, people will be critical, I accept that.


"I don't like having to make this announcement, but I had a choice between maintaining something, the cost of which was ratcheting up, or alternatively taking some unpopular decisions now so that in the long term we can keep the safety net."


He said while a safety net would remain under the Coalition, he refused to promise that there would be no more changes.

"We don't have any (changes) in mind, but I am not going to give an iron-clad guarantee in relation to that," he said. 


Under the changes, foreshadowed in The Age last month, the number of families and individuals qualifying for help is projected to drop from 1.9 million last year to about 1.5 million in 2006, according to Government figures.

The backflip is a public humiliation for Health Minister Tony Abbott, who last year gave an "absolutely rock-solid, ironclad commitment" that the safety net would remain unchanged.

ABC Radio The World Today, 27 April 2005:

ELEANOR HALL: Federal Health Minister Tony Abbott's comments on the possible budget cutback to Medicare-funded IVF treatments have prompted a leading IVF specialist to speak out.
Dr David Molloy says he's stunned by the minister's assertion there has to be "some limit" on the funds the Government is prepared to spend on elective and non-essential procedures like IVF.
And he warns that Mr Abbott has just opened up a whole new argument on the future of Medicare and the procedures it will fund. 

The Sydney Morning Herald, 21 February 2014:

Health Minister Peter Dutton has also signalled that Medicare could be means-tested with access to bulk-billing and medical tests such as X-rays, blood tests limited to those on lower incomes, in a News Corp report.
Mr Dutton questioned why those on higher incomes should be able to go to the doctor ''for free'' and said it was ''one of the discussions . . . we have to have''.

Australian Parliamentary LibraryBudget Review 2014–15 Index:

Patient co-payment

A $7 patient co-payment on bulk-billed general practice (GP) visits, and out-of-hospital pathology and diagnostic imaging services, will apply from 1 July 2015. In addition, the MBS rebate for these services will be cut by $5, regardless of whether they are bulk billed.[1] For concession card holders and children under 16, the rebate reduction will only apply for the first 10 visits a year, after which the full MBS rebate will apply.[2] Certain MBS services, such as Health Assessments and Chronic Disease Management items will be quarantined from the co-payment. Savings of $3.5 billion over five years will be used to fund a new Medical Research Future Fund.
The imposition of the co-payment is to ensure all patients contribute to the cost of their health care.

Under current Medicare arrangements doctors are free set their own fees, but those who choose to bulk bill accept the MBS rebate as full payment for the service and cannot charge a co-payment. The rebate for out-of-hospital services is 85 per cent of the Medicare Schedule Fee, but GP services attract a 100 per cent rebate.[3] Under this measure, doctors will have the discretion to charge a co-payment of $7 for bulk billed and other services, but their Medicare rebate will also be reduced by $5. This means they will be worse off each time they bulk bill unless they impose the co-payment…..

Other savings

Savings of $99.2 million over the forward estimates will also be achieved by lowering the MBS rebate for optometry services (from 85 to 80 per cent of the Schedule fee), and removing a charging cap. The time period for Medicare rebatable eye examinations will also be extended from two to three years for asymptomatic people under 65, and reduced from two to one year for those over 65.

National Rural Health Alliance Briefing Paper, The future of Medicare, February 2015:

Overview

Under the original version of the Abbott Government's proposed co-payment, patients would have been charged a co-payment of $7 per visit to the GP, and for each episode of pathology testing and diagnostic imaging. The co-payment was to be waived for concession card holders after 10 visits, offering them some protection against high out of pocket costs.

In the next iteration of the proposal, the Government made the co-payment optional (the decision being left to the GP) but also proposed to reduce the Medicare rebate by $5 for short consultations. It expected some GPs to 'choose to recoup the $5 rebate reduction through an optional co-payment'. In order to protect vulnerable people, the Government proposed to keep in place incentives that encourage GPs to bulk-bill concession card holders and children under 16.

Subsequently, the Government proposed changes to the funding rules for GP consultations along with substantial rebate reductions for short (Level A) consultations; the changes were meant to discourage 'six-minute medicine'. The Australian Medical Association (AMA) complained that the changes would disadvantage experienced and efficient GPs, and would exacerbate problems with timely access to care. It also pointed out that the costs (of the rebate reduction) would likely be passed on to patients. Because of the outcry from health, community service and rights-based interest groups (including the medical profession) over these proposed changes, the Government is now consulting with the sector. However it appears to be committed to bulk-billing only for 'vulnerable' and concessional patients.

The Government's intention to move away from pursuing high bulk-billing rates is an important change in policy direction and its implications for Medicare, and the principles it was founded on, need to be closely examined. In our view, restricting bulk-billing only to vulnerable patients would be a retrograde step. It is vital that the cost of care does not prevent people from using primary care services. However there is evidence that this is already happening….

The importance of keeping Medicare universal

Medicare was designed to provide Australians with universal access to high-quality health care regardless of where they live, or their ability to pay. It was not designed to be a safetynet scheme for those without the means to pay for private insurance, nor was it meant to compete in the market alongside private health insurers. When past governments have experimented with reforms to health insurance along these lines, they found that the results were disappointing. Rather than helping to constrain expenditure on health, opt-out versions of Medicare made it more difficult to contain health care costs because the anticipated benefits of competition - lower prices - did not materialise in the insurance or medical markets.

Because it is financed through taxation, Medicare provides an equitable means of paying for health care. Those with greater means contribute more through our progressive taxation system and help cover the health care costs of those with less. The facility to leverage larger contributions towards the cost of health care from those on higher incomes already exists under Medicare. As a result, less equitable policies, such as compulsory co-payments, are unnecessary in the Australian context.

We believe that the universal nature of Medicare embodies the Australian spirit of 'a fair go for all'. Not only does the principle of universality reflect our past and our values, it also provides an efficient and equitable means of funding access to health care. For these reasons, we oppose any reforms that undermine the universal nature of Medicare and seek to transform it into a safety net scheme for the poor. Instead, we urge the Government to look for alternative means of protecting the sustainability of Medicare: changes that will preserve both equity and efficiency.

SBS News, 28 December 2015:

Australian Medical Association president Brian Owler says the removal of items from the Medicare Benefits Schedule could lead to higher out-of-pocket costs for patients.
Federal Health Minister Sussan Ley announced on Monday 23 tests and procedures, including ear, nose and throat surgeries and diagnostic imaging, have been recommended for removal as part of a major shake up of Medicare.
Ms Ley said in a statement the 23 items, which also include gastroenterology, obstetrics and thoratic medicine services, cost $6.8 million in the past year and were used 52,500 times….
He said some patients would be left out-of-pocket as some of the items recommended for removal were part of other procedures or were used for very specific circumstances.

The West Australian, 9 February 2016:

Medicare, pharmaceutical and aged-care benefits would be delivered by the private sector under an extraordinary transformation of health services being secretly considered by the Federal Government.

The West Australian has learnt that planning for the ambitious but politically risky outsourcing of government payments is well-advanced, with a view to making it a key feature of Treasurer Scott Morrison’s first Budget in May.

To be put to the market a few weeks later, the $50 billion-plus outsourcing would be the first time the private sector has delivered a national service subsidised by the government.

It would replace back-office operations done by bureaucrats.

They would administer claims and payments while overseeing eligibility criteria, meaning they would require access to people’s sensitive private information.

Doctors would also have to open their books to the provider, , which would be subject to regulatory oversight.

The payment system task force run by bureaucrat John Cahill is believed to have proposed a “proof of concept” trial next year. It would require companies being selected this year.

Australia Post, eftpos providers, Telstra and the big banks are showing interest given they have online payment and supply structures.

Foreign multinationals may also bid including Serco, Fuji-Xerox and Accenture. When former treasurer Joe Hockey flagged outsourcing Medicare payments in 2014, the Community and Public Sector Union warned of thousands of job losses. The Australian Medical Association has also spoken against the privatisation of Medicare and the Pharmaceutical Benefits Scheme.

Within a fortnight, accountants Ernst & Young, KPMG, PricewaterhouseCoopers, McKinsey, Deloitte and Boston Consulting and will lodge bids to design the business case for the potential privatisation.

Though it would come with a short-term cost — possibly billions of dollars — to rebuild data and payment systems, the Government believes it would recoup much more later….

Labor Herald, 29 April 2016:

More than half a million Australians have signed a petition opposing the Turnbull government’s $650m cuts to Medicare, sending a clear warning to Malcolm Turnbull: hands off our Medicare.

ABC News, 3 May 2016:

Health experts say many of the budget measures will mean patients are worse-off.
Consumers Health Forum chief executive Leanne Wells said the Government's move to freeze Medicare rebates over the next three years could potentially increase the pressure on GPs to drop bulk billing and charge additional fees.
"The vote of a future Senate could also mean a range of fresh out-of-pocket costs, including a $5 rise in the co-payment for prescribed medicines and cutting of the $630 million in bulk-billing incentives to pathologists and radiologists," Ms Wells said.
"These measures will discourage the sort of reform we need to support a primary health care system that would improve care for those with chronic and complex illness."


Within weeks of its election in 2013 the Coalition entertained a proposal from a former advisor to Tony Abbott as health minister to end free visits to the doctor by requiring a mandatory co-payment of $6. Anyone who didn't like it would be invited to take out private health gap insurance.

Its Commission of Audit recommended a co-payment of $15 per visit and $5 per concession card holder, and then its first budget announced that "previously bulk-billed patients can expect to contribute $7 towards to cost of standard consultations." Medicare Rebates would be cut by $5 and bulk billing incentives would "only be paid to providers when they collect the $7 patient contribution". It encouraged public hospitals to charge public patients who walked in off the street in order to stem the leakage from doctors.

Seven months later Abbott dumped the $7 co-payment and replaced it with a $5 co-payment, all of which was to come from doctors, also abandoning that a few months later. Then he announced plans to slash the Medicare Rebate for short visits from $37.05 to $16.95, also abandoning that a few weeks later.

In his second budget he extended an existing one-year freeze on the Medicare Rebates by a further five years to 2020. By then doctors incomes would have fallen 15 per cent relative to other incomes unless they abandoned bulk billing.

And he booked a budget saving of $57 billion over 10 years by lifting grants to states for running hospitals by much less than the cost of running them, a good deal of which is still baked in to the Turnbull government's budget numbers.

Within a year of taking office he called for expressions of interest from the private sector in running the $29 billion Medicare and Pharmaceutical Benefits Scheme claims system. Among the Australian firms that are believed to have responded are Eftpos, Australia Post and Telstra offshoot Stellar. Among the foreign companies are British services giant Serco, which provides immigration detention centre services, Japanese-US technology giant Fuji-Xerox, German software house SAP and US professional services firm Accenture.

Malcolm Turnbull went into the election campaign continuing to defend the outsourcing option, only to abandon it on Q&A after it came to be conflated with privatisation.

The scare campaign worked because Medicare's supporters were already scared.


@otiose94, 5 July 2016

UPDATE

A little more history on the subject……

The Conversation, 5 July 2016

The Whitlam government’s Medibank program, the predecessor of Medicare, faced furious opposition from the Liberals and (then) Country Party. Allied with the Australian Medical Association, the conservative opposition fought the introduction of universal health insurance, blocking it in the Senate.

The Medibank legislation was forced through parliament in 1974 after a double dissolution election and the only joint sitting of both houses of Parliament. Even then, a rearguard High Court action invalidated crucial funding legislation. As a result of this resistance, Medibank was introduced in July 1975, only four months before the dismissal of the Whitlam government.

The Fraser Coalition government initially kept its promise to preserve Medibank. But through a series of complicated “reforms”, Fraser kept the name, but gradually turned the remnants into a means tested “welfare” system. In 1981 Medibank was abolished completely and Australia returned to the patchy and chaotic coverage of subsidised private health insurance.

This pattern of hostility was replicated against the Hawke government’s Medicare, which was introduced in 1984. For the next decade, Coalition politicians promised to set Australians free from the shackles of compulsory national health insurance.

The electorate was unimpressed. The low point of these attempts to replace universal coverage came with Peter Shack, the Liberal shadow health minister, admitting he had no workable policy going into the 1990 election:

“I want to say with all the frankness I can muster, the Liberal and National Parties do not have a particularly good track record in health, and you don’t need me to remind you of our last period in government.”

Coalition hostility to Medicare played a big part in Labor’s very successful scare campaign in the 1993 “GST” election. The John Hewson-led opposition promised to end bulk billing and restore the supremacy of private insurance. Analysts have determined the Medicare issue as more important than the GST in Keating’s triumph.

This sorry tale appeared to end in 1996. John Howard, heading for a Coalition landslide, reassured voters that not only would his government be “relaxed and comfortable”, but he recognised the error of attacking Medicare. He declared Australians “want Medicare kept” and pledged that “Medicare will remain totally in place under a Coalition government”…..

Howard froze the level of GP rebates (fees) in the 1996 budget. This slowly squeezed GP incomes, forcing many to abandon bulk billing and charge upfront fees. Whether intentional or not, the decline of bulk billing revived old fears of Coalition intentions towards Medicare.

By 2003 the issue was hurting the government so badly, a new health minister, Tony Abbott, came in with an open cheque book to end the crisis. Even then, new bulk billing incentives were aimed selectively at children and pensioners. Howard argued:

“it was never the design [of Medicare] … to guarantee bulk billing for every citizen.”

An extension of this “safety net” argument was a commitment to private health insurance. Both the Fraser and Howard governments tried to force higher-income earners into private insurance. The Howard government subsidised private insurance – but kept it largely to coverage of hospital and specialist services, maintaining Medicare’s monopoly over GP services.

The Abbott government’s Commission of Audit ended this truce. It argued that:

“Expanded private health insurance coverage should be introduced for basic health services currently covered by Medicare. Higher-income earners should be required to insure for basic health services in place of Medicare.”

Political commentator Nikki Savva has argued the Commission’s position shocked Abbott and he ignored most of its recommendations. However, it is not surprising that when his government attempted to bring in new GP co-payments (a Commission recommendation), these were read as part of a fundamental assault on Medicare principles of bulk billing and universality.