CASH SPLASH: a lesson in how to retain your parliamentary majority between elections

 

Leslie Williams
Liberal MP & former Nationals MP for Port Macquarie
since 26 March 2011
IMAGE: Manning River Times, 4 Feb 2015

The Saturday Paper, 26 February 2022:

Less than a month after New South Wales Port Macquarie MP Leslie Williams sensationally quit the National Party to join the Liberals, the defector was in direct conversations with then treasurer Dominic Perrottet’s office about a controversial $5 million grant to a private nursing home in her electorate.

The building project – for a new community centre, as part of a wider redevelopment of the St Agnes’ Care and Lifestyle facility in the coastal town that gives the state seat its name – was not part of any NSW government program. It was not on the radar of any official, or recommended by bureaucrats. Senior Treasury officials warned the state government’s powerful expenditure review committee (ERC) that the funding made no sense and should not be supported.

Instead, exactly one week after Leslie Williams forwarded details of the aged-care company’s development application to Perrottet’s ministerial staff, the $5 million grant was approved by the ERC, which was led by Perrottet and then premier Gladys Berejiklian.

The money was not new funding. It had to be found from elsewhere in the Health budget. As the coronavirus pandemic raged, the $5 million was taken from the Department of Health’s general spending budget and handed to St Agnes’ Care and Lifestyle for capital works on land owned by the Roman Catholic Church Diocese of Lismore. At the time, the-aged care operator had $34.7 million “cash on hand” and had received $3.1 million in federal JobKeeper funds.

The funding proposal that went to the ERC was blunt in its assessment of the project. Under the heading “risks, sensitivities and any other issues”, Treasury officials wrote that the grant was “not supported”.

The document prepared for the review committee said: “The proposal provides financial support for the establishment of a private residential aged-care facility. Given funding and regulation of aged care is a matter for the Commonwealth government, and the benefits accrue to the private residents and operator of the facility, the need for government support is unclear.”

As it happens, the decision had already been made. Hours before the ERC meeting actually took place, public servants were given the job of writing a press release for the announcement.

A week later, on October 27, 2020, Berejiklian was in Port Macquarie posing for a ceremonial sod-turning at the development site next to newly minted Liberal MP Leslie Williams. The official press release, now absent from the NSW government directory but still hosted by Williams on her MP website, includes quotes from the then premier and her treasurer.

“Port Macquarie has one of the highest prevalence rates of dementia in NSW and this state-of-the-art facility will offer transformational care for the elderly,” Berejiklian said.

And from Perrottet: “We expect this unique project, which is a NSW first, to create hundreds of jobs in the health, building and construction industries on the mid-North Coast.

What is clear from the time line of events is that the government, with negotiations handled out of the then treasurer’s office, moved quickly to rush through the $5 million in funding. This raised eyebrows internally.

“The aged-care sector is poised to grow substantially in NSW, contributing to jobs growth and the economy but as Covid events have shown us, quality of care is paramount.”

The ERC brief from Treasury did not put a figure on the jobs created, noting only that it was “TBD” or “to be disclosed”.

Williams, naturally, was thrilled. At the time, she said: “The NSW government’s investment will help build the community centre in the village, which houses all the social amenities that make this facility unique.”

St Agnes’ Care and Lifestyle chief executive Adam Spencer remarked that “both Ms Williams and the premier have been very supportive of this project”…..

Oh, the NSW National Party stupidity - it burns!

Koala in search of a tree at Iluka, Clarence Valley in the Northern Rivers
PHOTO: supplied

In the NSW Northern Rivers region, even before the devastating 2019-20 bushfires ripped through hundreds of thousands of hectares destroying forests and wildlife habitat, our koala populations were in decline due to rural/regional tree clearing, timber logging, local traffic and dogs.

Now post-fires, faced with a possible 70 per cent loss of the entire state's koala population and functional extinction on the horizon, a local National Party nitwit goes to the media with this statement.

ABC News, 2 September 2020:

A North Coast National Party MP has threatened to move to the crossbench if the State Government forces farmers to search for koalas on their property.

Clarence MP Chris Gulaptis says a proposed bill that would force farmers to look for koalas before conducting any work on their land is ridiculous.

Mr Gulaptis says people in regional areas know how to care for their koala populations better than those in the city.

"We know how to manage our koalas in the regions and now we're being dictated by people in the city who decimated their koala population and [are] telling us what we need to do."

Menzies Research Centre evidence before parliamentary joint inquiry appears to be built on shifting sands

Liberal-National Party drone, the Menzies Research Centre, was the 66^th individual or organisation to make a submission to the Parliamentary Joint Committee on Corporations and Financial Services’ Inquiry into the Litigation funding and the regulation of the class action industry.

 This submission was written by twenty-five year-old James Mathias (shown left), Chief of Staff at the Menzies Institute and unsuccessful Liberal candidate for the seat of Holt at the 2016 feferal election.

It would appear from the evidence Mathias gave to the Inquiry that he shares an office with the Liberal Party in Canberra.

Young James is definitely not a scholar and, typical of that peculiar breed of young Liberals, he made a a mess of the submission right from the opening lines.

On 13 July 2020 The Guardian report his appearance at the first public hearing of the Inquiry:

Mathias appeared on Monday before a parliamentary committee investigating whether Australia’s class action industry needs tighter regulation…

The first line of the submission from the MRC – the Liberal party thinktank – quoted the federal court justice Michael Lee as saying in a judgment on 5 June: “The phrase ‘access to justice’ is often misused by litigation funders to justify what at bottom is a commercial endeavour to make money out of the conduct of litigation.”

It was purportedly from a judgment on class actions stemming from allegations that the Australian defence department negligently allowed toxic chemicals known as Pfas to escape from defence bases and contaminate local environments.

But Mathias, who was just 21 when he ran as a federal candidate for the Victorian seat of Holt in 2016, confirmed under questioning he had “not read the full judgment” cited in the submission as “judgments are very long – some hundreds of pages”.

O’Neill said the judgment was actually 37 pages long and “the words you quote in the very first line of your submission are nowhere, nowhere to be found in his honour’s judgment”.

The NSW senator said the only place that quote could be found was in an article in the legal journal Lawyerly on 9 June, titled “‘A significant inequality of arms’: Funding led to better outcomes in PFAS class action, judge says”…..

In Lee’s judgment of 5 June, the judge made a more qualified statement that “the term ‘access to justice’ is commonly misused, most often by some funders who fasten upon it as an inapt rhetorical device”.

He then cautioned against generalisations. While noting “litigation funding is about putting in place a joint commercial enterprise aimed at making money”, Lee went on to say that recognising that reality “does not diminish the importance of litigation funding in allowing these class members to vindicate their claims against the commonwealth”.

Referring to the alleged victims in the Pfas class actions, Lee continued: “Without litigation funding, the claims of these group members would not have been litigated in an adversarial way but, rather, they would likely have been placed in the position of being supplicants requesting compensation, in circumstances where they would have been the subject of a significant inequality of arms….

When contacted for a response to the criticism of his submission, Mathias said it was “astonishing that the Guardian would be siding with foreign backed, super-profitable litigation funders just because it does not like the politics of the MRC”.

The 5 June 2020 judgement in question GAVIN SMITH et al v COMMONWEALTH OF AUSTRALIA (DEPARTMENT OF DEFENCE) can be found at https://www.judgments.fedcourt.gov.au/judgments/Judgments/fca/single/2020/2020fca0837

*James Mathias Snapshot found on Twitter

REX Regional Express Airline ditched its promise to keep flying into Grafton Airport during the COVID-19 pandemic because it wanted to fight a trade war with Qantas at other airports & didn't want to waste its few dollars on the Clarence Valley. However, Clarence Valley Council is about to tear itself apart rather than face that truth.

REX Regional Express airline has previously admitted that due to the impact of the COVID-19 pandemic it was on the verge of bankruptcy in March 2020, that keeping all air routes open would create a potential financial loss in the vicinity of $10 million a month and, that its current focus (after receiving est. $53.8 million in an untied federal government grant) was on pursuing a trade war with Qantas in which it was putting on extra non-profitable flights into certain airports where it will openly compete with the larger airline.

Rex's skeleton air service into Grafton Airport was always going to be a casualty of the airline board's current grandiose plans.

Even S&P Dow Jones Indices' removal of Rex from the S&P/ASX Index All Ordinaries list effective 22 June 2020 recognised the less than stellar financial outlook for this company.

However, Clarence Valley Council cannot see past the 'fig leaf' excuse Regional Express Holdings gave for terminating what it has previously deemed unprofitable flights into the Clarence Valley from 3 July 2020.

Instead Council will play out the old political animosities held by a clique of male wannabees who never made it past local government.

The Daily Examiner, 16 June 2020, p. 1:

A threat of legal action by a Clarence Valley councillor has led to the cancellation of an extraordinary council meeting in Grafton this afternoon. 

Clarence Valley Mayor Jim Simmons said a decision to cancel the meeting was made on receipt of a letter from solicitors representing Cr Debrah Novak. 

The meeting had been called to demand Cr Novak apologise to regional air carrier REX Airlines for comments she made about the airline during last month’s council meeting. 

Cr Novak said Rex management needed to “pull its finger out”. 

On June 4 the council received correspondence from REX saying that despite council waiving 100 per cent of the head tax it collected from the airline, it would cease to operate its Grafton service from July 3. It cited “hostility” from councillors as its reason for cutting the service. 

Cr Simmons said the letter called for an injunction against holding the meeting because the matter should have been dealt with during the May meeting and not have been brought up at a separate meeting. 

The mayor said he had a similar misgiving and had contacted the NSW Office of Local Government for advice. 

“I expect I’ll get that advice tomorrow morning,” Cr Simmons said. 

But he said Cr Novak was not off the hook and the matter would most likely appear as a report from general manager Ashley Lindsay at next week’s council meeting. 

“It might have to be in a different format, but there are still issues here the council must deal with,” he said. 

Meanwhile business groups have expressed their dismay at REX’s decision and Cr Novak’s role in it......

Lock the Gate & Knitting Nannas Against Gas sound a warning over Berejiklian Government's sly move to take advantage of the current pandemic in order to further coal and gas industry interests

Knitting Nannas Against Gas, Fossil Fools Bulletin, 25 March 2020:

NSW Planning Minister Rob Stokes’ push for the Independent Planning Commission (IPC) to proceed with public hearings during the covid-19 pandemic is has alarmed groups opposed to the Narrabri gasfield and the Vickery coal mine.

Stokes has instructed the IPC to continue with public hearings during the coronavirus crisis.

Lock the Gate NSW spokesperso Georgina Woods said people could not be expected to fully engage in the assessment process of major resource projects during a health crisis.

She called on the Berejiklian Government to suspend the IPC assessments of Narrabri and Vickery until the pandemic was over.

“It is deeply disturbing Planning Minister Rob Stokes expects the

Independent Planning Commission to press ahead with a public hearing for controversial projects like the Narrabri gasfield and Vickery coal mine in the context of a global pandemic,” she said.

People will miss having say on projects

“The Covid-19 outbreak is upending the lives of people globally and New South Wales is no exception.

People are frightened, and understandably so – the last thing many want to do is gather publicly, or miss out on their opportunity to have their say on these highly damaging projects.

“The Planning Minister cannot possibly expect the Commission can

adequately or fairly undertake public consultation in this context.

“People in rural New South Wales have limited internet capacity and in towns and cities we are bracing for further disruption while we put all our efforts into limiting the spread of this virus.

“The Planning Minister needs to put public health and basic fairness first and allow the IPC to suspend its consideration of the Narrabri gasfield and Vickery coal mine until the pandemic has passed and people are able to fully participate, as is our right.”

Read the full article at https://knitting-nannas.com/fossil_fool.php?id=138

Houston we have a problem - our prime minister is a compulsive political liar

THEN.....

"Journalist: It was reported in the Wall Street Journal that an invitation was sought to the White House for Hillsong Pastor Brian Houston who’s a friend of yours and that was not backed? Can you tell us what happened there?

PM: I don’t comment on gossip.

J: So it’s not true?

J: Did you actually put a request in for him to…

PM: I don’t comment on gossip or stories about other stories.

J: Does that mean it’s not true though?

PM: It means it’s gossip.

J: But it…

PM: It means it’s gossip.

J: But not true?

PM: I’ve answered the question.

J: True or not true?" [Australian Prime Minister Scott Morrison refusing to admit he had requested that the White House invite his 'mentor' & paedophile protector, Brian Houston, to an official dinner, The Guardian, 24 November 2019

NOW.....

ABC TV "7.30", 4 March 2020:

LEIGH SALES: You won't release the Gaetjens report into the sports rorts. Your office tried to conceal when you were on holidays in Hawaii in December.

The Government cited national security to avoid answering a question under FOI about whether Pastor Brian Houston was invited to a White House dinner although you have finally admitted this afternoon that he was invited.

Why all the secrecy on stuff that, on the surface, would seem to be not that big a deal?

SCOTT MORRISON: Those things aren't that big a deal that you have talked about, Leigh.

LEIGH SALES: But why the secrecy then?

SCOTT MORRISON: Leigh, I am just focused on the things that I took to the Australian people.

LEIGH SALES: I just want to know why the secrecy. You are not answering what I am asking.

SCOTT MORRISON: Leigh, well, I have disclosed the issues that you have referred to.

So, I mean, in relation to one of those matters I mean, I could have been more candid at the time about it. I wish I was but frankly it wasn't a big deal.

LEIGH SALES: But go back to the trust question. You want Australians to trust you. Does this excessive secrecy help that?

SCOTT MORRISON: I don't accept the assertion you are putting to me, Leigh. I mean you are making accusations.......

LEIGH SALES: Well, what about the Brian Houston thing. Why did you keep that a secret?

SCOTT MORRISON: Well, Leigh, at the time I was in the United States. We had had a very important meeting with the President of the United States. It was not a matter I was intending to be distracted by.

And look, at the time, I could have answered the question differently. I have been up front about that but honestly, at the end of the day, it was not a significant matter and people haven't asked me about it for months and months and months.

A journalist asked me about it today and I just answered it straight up.

LEIGH SALES: But the only reason I am asking about it, because it is a minor matter, is because of the secrecy around it.

I mean, there was an FOI request put in about it that came back and said that the information couldn't be disclosed because it would jeopardise Australia's relationship with the United States.....

The Australian, 4 March 2020:

Houston, we have a problem

This wasn’t a major issue when it was first raised. So why did it take PM so long to come clean on White House invitation for Hillsong’s Brian Houston? 

The Daily Telegraph, 4 March 2020, p.1O:

Prime Minister Scott Morrison has revealed he lobbied for Hillsong founder Brian Houston to be invited to a White House dinner as part of his state visit last year.

Mr Morrison previously dismissed the claim as gossip but yesterday revealed to 2GB’s Ben Fordham he requested the White House include him on the guest list.

“We put forward a number of names, that included Brian. But, not everybody whose name was put forward was invited,” Mr Morrison said.

Seems that like lying about whether he was in Hawaii on holiday or in Australia while mega bushfires raged, Scott Morrison is also sensitive about his continuing association with a man reportedly under investigation by the NSW Police in relation to his alleged coverup of child abuse perpetrated by his father.

Australian Prime Minister Morrison gives full amnesty to employers who have stolen all or part of their employees superannuation

Australian Council of Trade Unions (ACTU), media release, 24 February 2020: 

With daily revelations of wage theft dominating the start of the new parliamentary year, the Morrison Government has today passed a bill which will waive penalties for employers who have stolen superannuation from workers. 

The bill protects employers from prosecution by the ATO for any theft of superannuation back to the birth of the system, regardless of the size of the theft or the intent of the employer. 

This is an unprecedented move by a federal government – blanket pardoning of a serious contravention of federal law, with no caveats or limits. 

The Government has said publicly that if employers cannot determine the extent of their theft before the end of the amnesty, it will be extended.

Quotes attributable to ACTU President Michele O’Neil: “We are living through a national crisis of wage theft and superannuation forms a significant part of this issue. Instead of punishing the employers who have been stealing money from their employees, potentially for decades, the Morrison Government has waved them through without any penalty whatsoever. 

“This law will recover a tiny fraction of the billions in super estimated stolen since the beginning of the system and will do nothing to change behaviour in the business community. 

“The Government has had seven years and has done nothing to help workers with unpaid super. Workers need their right to Super included in the National Employment Standards so that repayment can be easily pursued and have super paid at the same time as wages. 

“The best way to stop wage and super theft is to allow unions to once again conduct compliance checks in workplaces to end this epidemic of ripping off workers. 

“This is a shameful act by a Government which it seems will stop at nothing to cater to employers at the expense of working people. 

“The ACTU will continue to explore all available legal avenues to ensure that working people get the money they are owed and that thieves are held accountable for their actions.”

The amount of unpaid super owed to workers in Australia was estimated in 2018 to be at least $5.9 billion and wages theft by employers was thought to total $12.8 billion.

Morrison's refusal to release the written finding of the Gaetjens investigation into the allocation of Community Sport Infrastructure Grants during the 2019 federal election campaign is raising eyebrows

The handling of the Community Sport Infrastructure Grant Program during the 2019 federal election campaign - otherwise know as SportsRorts scandal - has already taken the scalp of former Agriculture Minister & Nationals Senator for Victoria, Bridget McKenzie, after poor personal polling on 12 January  and growing public anger on the release of the Auditor General's adverse report of 15 January 2020 caused Australian Prime Minister Scott Morrison to order an internal investigation into this $100 million dollar scheme.

Ms. McKenzie has been made Leader of the Nationals in the Senate as compensation for the fact that she was forced to resign in an effort to put a lid on the whole affair.

Nevertheless disquiet remains after Morrison refused to release the written finding of the Gaetjens investigation.......

Former head of the Departments of Prime Minister and Cabinet, Finance, and Employment and Industrial Relations and currently Visiting Fellow at the Australian National University, Michael Keating, writing in Crikey.com.au on 11 February 2020:

In my view the Gaetjens’ report reflects poorly on its author.

It would seem on the evidence that Gaetjens has produced a report whose only purpose was to get the government off a political hook.

One suspects that finding McKenzie guilty on the grounds of political bias in her administration of these grants would have implicated other ministers and/or their offices, and therefore she was exonerated on this charge.

However, as head of the public service, Gaetjen’s first duty is to uphold its values and integrity. And as set out in its enabling legislation, the Australian Public Service is meant to be apolitical, serving not only the government but also parliament and the Australian public.

Gaetjens should be setting an example for the rest of the APS — indeed the head of any organisation has their greatest impact on its culture.

My other concern about this sports rorts saga is what it tells us about the prime minister’s attitude to the public service.

As the High Court has found: “the maintenance and protection of an apolitical and professional public service is a significant purpose consistent with the system of representative and responsible government mandated by the constitution”.

But the Gaetjens’ report reinforces doubts about whether Morrison accepts the independence and impartiality of the APS.

Furthermore, this report comes on the back of the Morrison government’s rejection of all the recommendations from the independent ThodeyReview of the APS which would have strengthened that independence, and therefore reinforces that concern.

On 5 February 2020 the Senate resolved to establish a Select Committee on Administration of Sports Grants to inquire into and report on the administration and award of funding under the Community Sport Infrastructure Grant Program.

The first and, perhaps the only, hearing day is today Thursday 13 February 2020 -  beginning at 4.30pm when the Auditor General Grant Hehir will be giving evidence.

The closing date for submissions is 21 February 2020 and the committee is to present its final report on or before 24 March 2020.

BACKGROUND

Terms of Reference 

1. That a select committee, to be known as the Select Committee on Administration of Sports Grants, be established to inquire into and report on the administration and award of funding under the Community Sport Infrastructure Grant Program, with particular reference to: 
a) program design and guidelines; 
b) requirements placed on applicants for funding; 
c) management and assessment processes; 
d) adherence to published assessment processes and program criteria; 
e) the role of the offices of the Minister, the Prime Minister and Deputy Prime Minister, and any external parties, in determining which grants would be awarded and who would announce the successful grants; and 
f) any related programs or matters. 

2. That the committee present its final report on or before Tuesday 24 March 2020. 

3. That the committee consist of 5 senators, as follows: 
a) 2 nominated by the Leader of the Government in the Senate; 
b) 2 nominated by the Leader of the Opposition in the Senate; and 
c)1 nominated by the Leader of the Australian Greens. 

4. That: 
a) participating members may be appointed to the committee on the nomination of the Leader of the Government in the Senate, the Leader of the Opposition in the Senate or any minority party or independent senator; and b) participating members may participate in hearings of evidence and deliberations of the committee, and have all the rights of members of the committee, but may not vote on any questions before the committee. 
c) a participating member shall be taken to be a member of a committee for the purpose of forming a quorum of the committee if a majority of members of the committee is not present. 

5. That the committee may proceed to the dispatch of business notwithstanding that not all members have been duly nominated and appointed and notwithstanding any vacancy. 

6. That the committee elect as chair one of the members nominated by the Leader of the Opposition in the Senate and as deputy chair the member nominated by the Leader of the Australian Greens. 

7. That the deputy chair shall act as chair when the chair is absent from a meeting of the committee or the position of chair is temporarily vacant. 

8. That, in the event of an equality of voting, the chair, or the deputy chair when acting as chair, have a casting vote. 

9. That the committee have power to appoint subcommittees consisting of 3 or more of its members, and to refer to any such subcommittee any of the matters which the committee is empowered to consider. 

10. That the committee and any subcommittee have power to send for and examine persons and documents, to move from place to place, to sit in public or in private, notwithstanding any prorogation of the Parliament or dissolution of the House of Representatives, and have leave to report from time to time its proceedings and the evidence taken and such interim recommendations as it may deem fit. 

11. That the committee be provided with all necessary staff, facilities and resources and be empowered to appoint persons with specialist knowledge for the purposes of the committee with the approval of the President. 

12. That the committee be empowered to print from day to day such papers and evidence as may be ordered by it, and a daily Hansard be published of such proceedings as take place in public. 

The resolution establishing the committee is available in the Journals of the Senate No. 37 - Wednesday, 5 February 2020

Australian National Audit Office (ANAO), Award of Funding under the Community Sport Infrastructure Program, Report NO. 23 OF 2019–20, which found:

• The award of grant funding was not informed by an appropriate assessment process and sound advice.
• The successful applications were not those that had been assessed as the most meritorious in terms of the published program guidelines..... 
• There was evidence of distribution bias in the award of grant funding. Overall statistics indicate that the award of funding was consistent with the population of eligible applications received by state/territory, but was not consistent with the assessed merit of applications. The award of funding reflected the approach documented by the Minister’s Office of focusing on ‘marginal’ electorates held by the Coalition as well as those electorates held by other parties or independent members that were to be ‘targeted’ by the Coalition at the 2019 Election. Applications from projects located in those electorates were more successful in being awarded funding than if funding was allocated on the basis of merit assessed against the published program guidelines.
• 
  

Australian Prime Minister Scott Morrison & his merry band of cost cutters decided to save $9.2 million a year by cutting off CapTel phones for the profoundly deaf. Luckily this new front in Morrison's ongoing war on the poor & vulnerable was something of a fizzer

"The Commonwealth Government has awarded American company, Concentrix Services a contract to deliver the National Relay Service (NRS). One of the first things Concentrix is contracted to do is to shut down the CapTel handset service on 1 February 2020." [Deaf Forum of Australia, July 2019]

ABC News, 31 January 2020: 

Thousands of hearing-impaired Australians could face a return to 1980s technology from today after the Federal Government cancelled a deal to support text-captioning telephones. 

Phones with CapTel captioning display words on a large screen in near real time, so deaf and hearing-impaired users can make calls and see the responses. 

But in a decision criticised by disability advocates, the phones will not work as of February 1, after the Department of Communications declined to renew the service provider's contract with the National Relay Service (NRS).  
A new company won the contract. [Concentrix Services Pty Ltd, a subsidiary of the SYNNEX Corporation]

It will force users to take up alternative options, with many choosing to revert back to what are known as TTY teletypewriter phones — technology first introduced in the 1980s. 

For Christine O'Reilly, the CapTel phone changed her life. Ms O'Reilly's hearing has been deteriorating since childhood and now at 62, she is profoundly hearing impaired. 

"When I received the CapTel I was so overjoyed I burst into tears," she said..... 

Critics say the decision has come down to one thing: money. 

The cost of the NRS has blown out in recent years, from $26.3 million in 2015-16, to $31.2 million in 2017-18...... 

The new NRS contract awarded last June provides for $22 million per year over three years. 

Until recently there were more than 3,500 CapTel handsets distributed across Australia. The Department of Communications estimates about 1,000 are still active. 

"I certainly acknowledge any transition of this kind is challenging, particularly for older Australians who may not be as familiar with technology," 

Minister for Communications Paul Fletcher said. "We've retained a team of trainers who've been going to meet individually with CapTel users to brief them on their alternatives." .....

It is expected many users will switch to TTY teletypewriter phones, which have a small two-line screen for text above the number pad. 

"We're having to go backwards in time, and everyone else can get the latest iPhone," said Dr Alex Harrison, a profoundly deaf veterinarian in Adelaide. 

"[I feel] enormously frustrated and discriminated against," he said. 

Dr Harrison said the CapTel phone had revolutionised his practice, allowing him to easily make up to 10 calls a day. 

Making a call on a TTY phone is much more complicated. "If I want to make a phone call on the TTY, I have to call a 133 number first … and they'll put me through to an operator," he explained. 

Once you do that, you may be put on hold or told you are in a queue to make a call. 

On January 7, the department acknowledged wait times to get through were unacceptable. 

"We understand and acknowledge community disappointment about these issues and can assure you that we are focused on resolving these concerns as a priority," it said. 

To address the wait times, the relay service provider Concentrix is currently hiring and training additional staff. 

New staff took their first calls just prior to Christmas and more staff will commence during the rest of January. 

Other options offered by the Department of Communications are internet-based call captioning and apps designed to work on mobile phones and tablets. 

But users said many of the online options were much slower and less user-friendly, requiring them to fill in multiple fields just to initiate a phone call. 

"The other options are far too slow. They're primitive," Ms O'Reilly said. 

 And advocates point out the average age of CapTel phone users is more than 80. 

"For an elderly person who's not tech savvy, [these options] can be very intimidating, and often they can't do it. Some of these people are 80 or 90, and they really struggle with that," Dr Harrison said..... [my annotation in red]

"It is indeed a big shock to many Australians, and myself, who rely and need the Captel handset. It seems to me that this section of people with a hearing loss have been sacrificed in a big way so that the TTY can be ‘re-introduced’ and then plunge those who went deaf later in life and whom can speak, right back in the dark ages. It is also a direct insult to the intelligence of the people who worked long and hard to get Captel up and running in Australia. Many of our members have spoken of their dismay and disgust, particularly being isolated and the loss of their independence. In the long run, this move will cost the Australian government much more than it does now." [Deaf Forum of Australia, July 2019]

Thankfully, Captioned Telephone International, the company whose contact the Morrison Government refused to renew and, its president Rob Engelke, have bigger, kinder hearts than either Prime Minister Scott Morrison or Minister for Communications Paul Fletcher, as Mr. Engelke has committed the company to maintaining the CapTel system for those Australians who would otherwise lose their handsets by arranging for the routing of all calls through the company's U.S. captioning centres, while it investigates long-term options based in Australia.