From The Daily Examiner letters to the editor column last Friday:Bad Experience
I AM writing to you about something I witnessed one night recently. I was at McDonald's on the highway at Grafton having some time with my family after work.
We were sitting having coffee when I heard some shouting and yelling. At first I thought a customer was abusing the staff but on looking, what I saw shocked me no end.
A manager was screaming at the girls on staff and calling them names and yelling in their faces.
The whole restaurant stopped and people were so uncomfortable. We let it slide, but after it kept going a man confronted the manager and asked him to cut it out and treat the workers with respect.
The manager told this customer to leave and there was a discussion and the customer sat back down. I was so embarrassed for the girls on the counter how this manager belittled and demeaned them in front of customers and his attitude towards the customer who spoke up in defence of these girls.
He was basically told it was none of his business and to go away. I remember when customer service was a priority at any store and this just shows why a lot of kids hate to work for companies like this.
I would hate to think that this is normal, but after seeing this manager talking down to the customer I believe that McDonald's Grafton may have a bad .' attitude towards staff and customers.
The kids give up their time to earn some money and feel better about themselves. I am writing as I believe it's about time someone spoke up for these kids and how they were treated.
KYLIE NOY,
Coutts Crossing.
No comments:
Post a Comment