On 7 May 2009 Computer World reported:
Dodo has been ordered to refund customers after charging almost double fees for plans advertised as free.
The discount telco was slapped with the penalty following an investigation by the Australian Competition and Consumer Commission (ACCC) of its '"Free $29.90 Mobility Cap Plans" which promised customers a free Eee-PC, fuel or cash.
The regulator found the telco had deceived customers by advertising the gifts as free when comparable standard plans were up to $30 a month cheaper.......
Dodo has been blamed for a record spike in telecommunications complaints to the industry regulator, and was slapped with a $147,000 fine last last year for breaching the Do Not Call register.
According to the Telecommunications Industry Ombudsman 2008 Annual Report:
• We received 149 742 complaints, an almost 50 per cent increase on the year before.• Each complaint raised one or more issues. This year we dealt with 268 645 issues
– a 61.0 per cent increase on the year before.
• Landline service issues increased by 77.7 per cent.
• Mobile service issues increased by 58.3 per cent.
• Internet service issues increased by 32.3 per cent.
• 91 per cent of the people who complained were consumers.
Eight per cent were small businesses.
Trying to decide on your next Internet provider?
Whirlpool hosts a number of forums and a Broadband Choice ISP Directory.
ISPs you might want to avoid just now because they are gearing up for the Rudd Governmnet live trial of its mandatory national censorship scheme:
Nelson Bay Online, OMNIConnect, Primus Communications, Highway 1, Netforce, Webshield, Optus and Tech2U (most will be starting to filter by 8-11 May 2009 and last already filtering).
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