Telstra gives out 23,500 silent number details to perfect strangers - says Oopps!

Telstra advising customers of mail-out issue

Media Release 27 October 2010

Telstra will today start contacting customers affected by a recent mail-merge error involving a letter explaining upcoming fixed line price changes.

An error in a mailing list has meant around 220,000 letters with incorrect addresses were mailed out, including 23,500 letters involving customers with silent lines.

As soon as the error was identified, the mail out was stopped.

The letters, which were delivered to the wrong address, went to consumer customers and some business customers and contained the customer name, their telephone plan, phone number and, if applicable, reference to their Telstra Pensioner Discount.

No billing or call record information is contained within these letters.

The error concerns nearly 10% of more than 2.3 million letters sent to customers in the past week.

Telstra is taking this issue very seriously. An urgent and thorough investigation is underway to examine how this occurred and to stop it happening again.

The company is directly contacting affected customers to apologise for the error.

Customers who have received multiple letters are requested to securely destroy them or return to sender.

The Privacy Commissioner, regulatory authorities and consumer groups are being provided with information to assist customers who may call them and Telstra will cooperate fully with these bodies on this matter.

Any concerned customer should call Telstra on 1800 307 987.