AT least 3000 NDIS
recipients from regional NSW and Victoria will have to find new care providers
after mutual company Australian Unity decided to cut back on disability
services to concentrate on aged care in Sydney.
Australian Unity
confirmed the decision after concerns were raised with the Newcastle
Herald by the Public Service Association.
It did not dispute an
assertion by PSA regional organiser Paul James that the decision was a
consequence of the financial pressures facing NDIS providers.
The decision comes just
three years after Australian Unity bought the NSW Government's Home Care agency
in February 2016, picking up 4000 former government employees and 50,000 aged
care and disability clients.
Australian Unity said it
would "work closely" with the National Disability Insurance Agency
(NDIA) to ensure NDIS participants found "another service provider of
their choice".
It said 57,000 clients
on aged care packages would not be affected.
It did not expect the
NDIS decision to cause job losses but Mr James questioned how this could be.
"Even if they say
the majority of their clients are unaffected, there's still 3000 people in
regional areas who will have to find new providers," Mr James said.
"The NDIS was
originally supposed to be helping people with disabilities into work, but
instead it's become an opportunity for the states to ditch their
responsibilities for disability services."
Australian Unity said
the decision to "scale down" its NDIS services came after a review of
its "Home and Disability Services" business - as it renamed the
former Home Care agency.
101,963 people
have a NDIS service;
4,219 initial
plans have been approved; and
34,397 people
will be receiving services for the first time.
There are now 250,000 participants nationwide;
Almost one in three of these participants are receiving
disability supports and services for the first time; and
Due to the
demand for home care packages, for most people, the expected wait time for
approved packages is:
|
www.myagedcare.gov.au |
The expected
wait time for the level of interim package you agree to receive (while waiting
for your approved level to be assigned) is:
|
www.myagedcare.gov.au |
In May 2018 the Commonwealth Ombudsman investigated the National Disability Insurance Agency (NDIA) handling the annual reviews of those already receiving service under a NDIS plan after around one-third of all complaints he received about the scheme related to review issues.
The conclusions drawn was that the NDIS scheme was administratively under-resourced for the rollout task, however there were a number of areas where NDIA could improve its administration of participant-initiated reviews. Otherwise the review process would remain unwieldy, unapproachable and the driver of substantial complaint volumes.
If you are in New South Wales and have a complaint about a support or service you have received under the NDIS, you can contact the NDIS Quality and Safeguards Commission.
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