A word or two on the Australian economy…….

“The financial year ending in 24 days will be recorded as Australia’s worst since 1992, when the nation was struggling to recover from the 1991 recession.”  [Contributing Editor Michael Pascoe, The New Daily, 5 June 2019]

With wages growth stagnant and a rise in unemployment the slowing economy became even slower last month as consumers kept their wallets closed, perhaps sensing the uncertainty behind Prime Minister Scott 'Liar  from the Shire' Morrison's empty brag of a strong economy during the recent federal election campaign.

Australian Treasurer and Liberal MP for Kooyong Josh Frydenberg let the cat out of the bag when speaking with the banks ahead of the 4 June 2019 Reserve Bank official cash rate cut when he was variously reported as admitting the economy faced significant problems or domestic and international economic challenges.  A few days later it was factors which weighed on the economy.

Here is how mainstream media and statisticians presented the situation........

The Age, 2 June 2019:

On the basis of the December quarter numbers Australia is already in a recession on a per capita basis. It has been there before in its record-setting period of economic expansion, but there is a sense this time that it will be lucky to avoid a contraction.

Slowing economic trends are unlikely to have reversed in the first quarter of 2019. We haven’t seen those March quarter numbers yet, but they are unlikely to be good, and may be bad. Political uncertainties will not have helped.

What is in prospect is the sort of outcome that will compound the concerning result in the second half of 2018 when GDP slowed dramatically to 1 percent year-on-year.

If that slowdown becomes entrenched, Australia will tip into a recession for the first time in a generation with all the consequences that will follow. This includes an indelible political context.

After six years in office, the Coalition cannot reasonably blame its predecessor for tepid wages growth, weak productivity gains, spiralling household debt, a doubling of net government debt, and a depreciation of the Australian dollar by about 30 per cent since a Tony Abbott-led government took office in 2013.

Interest rate cuts may further weaken the dollar. This would be good for commodities exporters, bad for consumers.

A booming property sector fuelled by easy credit and lax Foreign Investment Review Board strictures on Chinese money flooding the market contributed to an illusion of wellbeing, the so-called wealth effect: or, perhaps, better described as the “wealth illusion’’.

Cuts to interest rates may give the economy a bump. The removal of the spectre of a Labor government, at odds with aspirational Australia, may encourage investment.

However, what should be concerning the government, as it prepares for the first session of the 46th parliament in early July, is that unemployment in April ticked up to 5.2 per cent from 5 per cent, and underemployment jumped to 8.5 per cent.

Finally, this brings us to Treasurer Josh Frydenberg’s pledge to bring the budget back into surplus in 2020-21 and begin paying down debt. If a recession bites that undertaking will not be worth the budget papers on which it is written.

The question will then become whether - and how quickly - the Morrison government can bring itself to admit its budgetary projections, reaffirmed by a docile Treasury in its pre-election economic and fiscal outlook (PEFO), misfired.

Rather than surpluses as far the eye can see and tax cuts on the horizon it would be dealing with an entirely different scenario.

What would be needed in that case is real stimulus for capital works projects rather than short-term fixes in the form of tax cuts that might be good for the sale of Harvey Norman flat-screen televisions, but will do little for wages growth or the economy overall.

Australian Bureau of Statistics (ABS), media release, 4 June 2019:

Retail turnover fell 0.1 per cent in April

Australian retail turnover fell 0.1 per cent in April 2019, seasonally adjusted, according to the latest Australian Bureau of Statistics (ABS) Retail Trade figures.

This follows a rise of 0.3 per cent in March 2019.

"There were mixed results across industries" said Ben Faulkner, ABS Director of Quarterly Economy Wide Surveys, "with falls in Household goods retailing (-0.9 per cent), Cafes, restaurant and takeaway food services (-0.7 per cent), and Clothing, footwear and personal accessory retailing (-1.2 per cent), which were offset by rises in Other retailing (0.8 per cent), Department stores (1.8 per cent), and Food retailing (0.2 per cent)."

In seasonally adjusted terms, there were falls in New South Wales (-0.4 per cent), Victoria (-0.4 per cent), the Northern Territory (-0.5 per cent), and the Australian Capital Territory (-0.2 per cent). There were rises in Queensland (0.7 per cent), South Australia (0.6 per cent), Western Australia (0.1 per cent), and Tasmania (0.3 per cent).

The trend estimate for Australian retail turnover rose 0.2 per cent in April 2019, following a 0.2 per cent rise in March 2019. Compared to April 2018, the trend estimate rose 2.9 per cent.

Online retail turnover contributed 5.7 per cent to total retail turnover in original terms in April 2019, which was unchanged from March 2019. In April 2018, online retail turnover contributed 5.4 per cent to total retail.

More detailed industry analysis and further information on the statistical methodology is available in Retail Trade, Australia (cat no. 8501.0).

Reserve Bank of Australia. media release, 4 June 2019:

Statement by Philip Lowe, Governor: Monetary Policy Decision

At its meeting today, the Board decided to lower the cash rate by 25 basis points to 1.25 per cent. The Board took this decision to support employment growth and provide greater confidence that inflation will be consistent with the medium-term target.

The outlook for the global economy remains reasonable, although the downside risks stemming from the trade disputes have increased. Growth in international trade remains weak and the increased uncertainty is affecting investment intentions in a number of countries. In China, the authorities have taken steps to support the economy, while addressing risks in the financial system. In most advanced economies, inflation remains subdued, unemployment rates are low and wages growth has picked up.

Global financial conditions remain accommodative. Long-term bond yields and risk premiums are low. In Australia, long-term bond yields are at historically low levels. Bank funding costs have also declined further, with money-market spreads having fully reversed the increases that took place last year. The Australian dollar has depreciated a little over the past few months and is at the low end of its narrow range of recent times.

The central scenario remains for the Australian economy to grow by around 2¾ per cent in 2019 and 2020. This outlook is supported by increased investment in infrastructure and a pick-up in activity in the resources sector, partly in response to an increase in the prices of Australia's exports. The main domestic uncertainty continues to be the outlook for household consumption, which is being affected by a protracted period of low income growth and declining housing prices. Some pick-up in growth in household disposable income is expected and this should support consumption.

Employment growth has been strong over the past year, labour force participation has been increasing, the vacancy rate remains high and there are reports of skills shortages in some areas. Despite these developments, there has been little further inroads into the spare capacity in the labour market of late. The unemployment rate had been steady at around 5 per cent for some months, but ticked up to 5.2 per cent in April. The strong employment growth over the past year or so has led to a pick-up in wages growth in the private sector, although overall wages growth remains low. A further gradual lift in wages growth is expected and this would be a welcome development. Taken together, these labour market outcomes suggest that the Australian economy can sustain a lower rate of unemployment.

The recent inflation outcomes have been lower than expected and suggest subdued inflationary pressures across much of the economy. Inflation is still however anticipated to pick up, and will be boosted in the June quarter by increases in petrol prices. The central scenario remains for underlying inflation to be 1¾ per cent this year, 2 per cent in 2020 and a little higher after that.

The adjustment in established housing markets is continuing, after the earlier large run-up in prices in some cities. Conditions remain soft, although in some markets the rate of price decline has slowed and auction clearance rates have increased. Growth in housing credit has also stabilised recently. Credit conditions have been tightened and the demand for credit by investors has been subdued for some time. Mortgage rates remain low and there is strong competition for borrowers of high credit quality.

Today's decision to lower the cash rate will help make further inroads into the spare capacity in the economy. It will assist with faster progress in reducing unemployment and achieve more assured progress towards the inflation target. The Board will continue to monitor developments in the labour market closely and adjust monetary policy to support sustainable growth in the economy and the achievement of the inflation target over time.

Climate change litigation and Australia

Pointing out the potential risks to business and government of ignoring or denying the reality of climate  change.....

The Canberra Times, 29 May 2019:

Since the late 1990s, Australian politics on climate change has been divisive.

Although Australia signed the Kyoto Protocol in 1998, it did not ratify it until 2007. 

Then, in 2011, the Clean Energy Act purporting to reduce greenhouse emissions was passed, only to be repealed in 2014.

In 2016, Australia ratified the Paris Agreement and the Doha Amendment to the Kyoto Protocol; however, any serious action on climate change remains to be seen.

At the same time, some states and territories also have emissions reduction targets. 

The uncoordinated approach is a problem for at least two important reasons.

First, climate change is an ever-increasing phenomenon, with tremendous impact on corporate, social and political discourse. Any meaningful legal framework to govern climate change requires the development of a legal consensus at the federal level, in line with international commitments.

Second, there is a rising wave of climate change-related litigation globally which is headed for Australia. Climate change litigation 2.0 (targeting companies) and climate change litigation 3.0 (targeting governments) will sink Australia, unless drastic measures are implemented.

Under the current legal regime, company directors may only be liable if found to be in breach of their duty of care or for failing to address a foreseeable risk. However, guidance from case law suggests that it is difficult to establish that the actions or omissions of a particular entity or director caused or contributed harm to be suffered by another. With the arrival of climate change litigation 2.0, this will all change.

For one, litigation 2.0 will force companies to assess and report on the risks of climate change and potentially set out plans for mitigating those risks. The recent tide of comments from the Australian Securities and Investments Commission, the Australian Prudential Regulatory Authority and the Reserve Bank of Australia are a testament to this.

Companies and their directors could soon face liability (including personal liability) if they fail to assess and address risks relating to climate change. Investors, shareholders and even communities will be able to recover losses and seek damages from companies and their directors, auditors and advisors, for failing to assess and mitigate risks.

As major climate change attribution studies emerge to assist in tracing particular weather events with greenhouse gasses, causation will be easier to establish. It is likely that in the future, courts will rely on such studies to conclude that a particular entity has contributed, at least in some proportion, to a particular harm……

Although unprecedented and unheard of in Australia, climate change litigation 3.0 will be the next phase. It will allow Australians to bring action against the government for failing to mitigate risks.

Claims of this nature around the world are already proving to be quite successful. 

The Urgenda litigation in the Netherlands is the leading example. In that case, a Dutch NGO argued that the Netherlands Government had breached its duty of care to the Dutch people by failing to mitigate the risks of climate change and reducing greenhouse gases. The remedy ordered by the court was that the Netherlands Government reduce emissions by at least 25 per cent by the end of 2020….. [my yellow highlighting]

It should be noted that on 8 February 2019 the NSW Land and Environment Court in its judgment Gloucester Resources Limited v Minister for Planning [2019] NSWLEC 7 accepted that climate change formed part of critical reasons to reject a mine development.

Gloucester Resources decided not to appeal this decision and the proposed 830ha Rocky Hill Coal Mine in the Hunter Valley region will not proceed. 

Australia's national greenhouse gas emissions are still rising according to Morrison Government data

The Abbott-Turnbull-Morrison Coalition Government has always taken a desultory approach to publishing Australia’s greenhouse gas emissions data.

On 24 May 2019 it finally presented the United Nations with National Inventory Report 2017 and its last published quarterly report to the Australian people was in September 2018.

That 3rd quarter 2018 update stated that:

Emissions for the year to September 2018 are estimated to be 536 Mt CO2 -e, up 0.9 per cent (4.6 Mt CO2 -e) on the previous year, primarily due to increased LNG exports (19.7 per cent).

Only three sectors in this graph show any real improvement since 1990 and even these become somewhat static after 2013.

Total emissions have steadily risen in the years following 2013 until in September 2016 they had reached 527.2 Mt of CO2-e, by September 2017 533.3 Mt of CO2-e, by March 2018 535.8 Mt of CO2-e and by September 2018 our national emissions were 536 Mt CO2-e.

The Morrison Government has informed the United Nations that its Preliminary estimates for 2018 indicate total net emissions of 537.4 Mt CO2-e with increases in stationary energy, transport and fugitive emissions and decreases in emissions from electricity.

Within this figure is a preliminary estimate for total 2018 fugitive emissions from the gas and oil sector which was almost 30 million tonnes CO2-e. With flaring and venting accounting for est. 69 percent of this figure (See Figure 3.7 in National Inventory Report 2017). This venting and flaring primarily contains carbon dioxide and methane gases.

The Sydney Morning Herald reported on 29 May 2019:

Australia's greenhouse gas emissions in 2018 rose for a fourth year in a row, an increase at odds with the country's Paris climate pledge, according to a government submission to the United Nations.

The National Inventory Report to the UN Framework Convention on Climate Change showed emissions last year were 537 million tonnes of carbon dioxide-equivalent (which include all greenhouse gases), based on preliminary figures.

That tally, which includes changes to land-use and forestry, was up 0.4 per cent from 2017's 534.7 million tonnes of CO2-e.

The Morrison government is due to release its full figures for 2018 emissions by the end of this month. The UN report provides an indication of which way the trajectory will be pointed.

Rather laughably the Sydney Morning Herald journalist who wrote this article appears to have expected the Morrison Government to have given a full accounting of Australia’s 2018 greenhouse gas emissions by 31 May 2019.

Five days later came news of what has become the usual complaint along with the usual response from a Coalition federal government trying to find new ways of burying the bad news that Australia's greenhouse gas emissions are still rising. 

The Guardian, 3 June 2019:

Labor and the Greens have demanded the government immediately release national greenhouse emissions data, and have warned the new emissions reduction minister could be in contempt of parliament for missing the deadline to publish the figures.

Angus Taylor’s first act in his new role was to miss a Senate-set deadline on Friday for the publication of Australia’s emissions data for the December 2018 quarter.

The Senate passed an order last year that requires the minister to publish the quarterly greenhouse gas inventory no later than five months after the end of each quarter.

For the December quarter that date was 31 May.

The government, via a statement from the environment department, said late on Friday: “We anticipate the quarterly update of Australia’s national greenhouse gas inventory: December 2018 will be released soon.”

But Labor’s climate and energy spokesman, Mark Butler, said Taylor “must immediately release the latest emissions data”.

“Angus Taylor has failed his first task as new emissions reduction minister,” Butler said. “This is a disgrace and shows total disregard to the Australian people and Senate process.

“But really it’s no surprise considering Angus Taylor has continually argued against climate action and is part of a government that has continually lied about what their emissions data actually shows, which is that emissions are rising and we’re not on track to meet our international climate commitments.”

The government has been under pressure because its climate policy has been failing to stall Australia’s emissions, which have been increasing every year for the past four years.

The Senate passed the order for rolling quarterly deadlines last year to address delays in the publication of national carbon pollution figures.

Note:

* For a full breakdown of the 2017 emission figures go to Excel sheets in Australia. 2019 Common Reporting Format (CRF) Table at https://unfccc.int/documents/195780.

* For a list of all available Quarterly Updates of Australia's National Greenhouse Gas Inventory go to  http://www.environment.gov.au/climate-change/climate-science-data/greenhouse-gas-measurement/publications#quarterly.

Yaegl Yarning Circle on Birrinba (Clarence River) foreshore at Maclean

The Daily Examiner, 29 May 2019

The Daily Examiner, 29 May 2019, p.5:

A location in Maclean once synonymous with exclusion of indigenous people from the town’s business district has been turned into a symbol of inclusion.

The site of the Yarning Circle, in MacNaughton Place, was chosen because it once marked the “demarcation line” that blocked the Yaegl people’s access to the centre of Maclean.

A director of the Yaegl Traditional Owners Aboriginal Corporation, Dianne Chapman, said the line was not something lost in the past.

“The significance of the site is that a lot of our elders who have passed on would fish there,” Ms Chapman said.

“They would come across from Ulugundahi (Island). Because of that demarcation line they would have to wait there until they got permission.

“Back in the old days there used to be ‘dog tags’ they called them. They were cards that enabled certain people, under the Aboriginal Protection Act, to go to places.

“Not everyone, just certain people that they could give permission to do that.”

Ms Chapman said her grandfather had been one of the people who the authorities at the time entrusted with one of those cards.

“It wasn’t that far away,” she said. “There’s a lot for the wider community to realise what happened to Aboriginal people.”

Ms Chapman said the yarning circle would give the local community a chance to catch up on the region’s local heritage going back tens of thousands of years.

“It’s sad a lot of the local community know more about Scottish people here than they do about Aboriginal people,” she said.

She said the yarning circle was somewhere Aboriginal people could meet to talk and reminisce and share culture based on the spoken word.

“We are a culture based on language and face-to-face contact,” she said. “This is how we connect to each other and our land. It’s who we are.”

On 4 June 2019 federal police raided home of Newscorp journalist over story detailing an alleged government proposal to spy on Australians

It seems that someone in the Morrison Government may have laid a complaint........

Braidwood Times, 4 June 2019:

Federal police have raided the home of a journalist over a 2018 story detailing an alleged government proposal to spy on Australians.

Australian Federal Police officers produced a warrant to search the home, computer and mobile phone of Canberra-based News Corp Australia journalist Annika Smethurst, The Daily Telegraph reports.

The story in question had included images of letters between the heads of the Home Affairs and Defence departments, discussing potential new powers for the Australian Signals Directorate (ASD).

The powers would have allowed the ASD's cyber sleuths to monitor Australian citizens and businesses on home soil, rather than being limited to gathering intelligence on foreigners, the story said.

The AFP said the raid is in relation to "alleged unauthorised disclosure of national security information" and that no arrests are expected on Tuesday.

"Police will allege the unauthorised disclosure of these specific documents undermines Australia's national security," the agency said in a statement…...

BACKGROUND

Sunday Tasmanian, 6 May 2018, p.13:

The Federal Government has “war-gamed” scenarios where our cyber spy agency needed to be given the power to investigate Australian citizens.

Last week the Sunday Tasmanian revealed a secret plan to increase the Australian Signals Directorate’s powers to allow them to spy on Aussies.

Department bosses claimed there was “no proposal to ­increase the ASD’s powers to collect intelligence on Australians”. But letters between Home Affairs secretary Mike Pezzullo and Defence Secretary Greg Moriarty reveal the departments of Home ­Affairs and Defence allocated staff to war game a raft of scenarios where the ASD would need to spy on Australians.

The list of scenarios were compiled in two attachments and sent to the heads of both departments under the headline “scenarios proposed by Home Affairs”.

The document explains how ASD could be used to ­disrupt “onshore and offshore online threats” such as “disrupting child exploitation networks and terrorist networks” and “illicit drug importation, money laundering and serious crimes”.

Last week’s Sunday Tasmanian exclusive has prompted calls for MPs to have greater oversight of Australia’s intelligence agencies…..

Sunday Telegraph, 29 April 2018, p.5:

Australia’s intelligence watchdog has warned the Australian Signals Directorate against any moves that would change the agency’s focus “to people and organisations ­inside Australia” instead of focusing on activities overseas.

The veiled warning came in March during a review into new laws which established the ASD as a statutory body.

In her submission, Inspector-General of Intelligence and Security (IGIS) Margaret Stone, a former Federal Court judge, said under the current laws ASD is not permitted to access digital information ­located inside Australia.

“Accessing data located inside Australia is properly an action that requires an ASIO or police warrant,” she said in her submission.

“Nothing in the Intelligence Services Act would allow ASD to access restricted data on a computer physically located inside Australia — even where doing so would assist in gathering intelligence or disrupting crime,” she said…..

Sunday Telegraph, 29 April 2018, p.4:

Two powerful government agencies are discussing radical new espionage powers that would see Australia’s cyber spy agency monitor Australian citizens for the first time.

Under the plan, emails, bank records and text messages of Australians could be secretly accessed by digital spies without a trace, provided the Defence and Home Affairs ministers approved.

The power grab is detailed in top secret letters between the heads of the Department of Home Affairs and Defence, seen by The Sunday Telegraph, which outline proposed new powers for Australia’s electronic spy agency — the Australian Signals Directorate (ASD).

The Sunday Telegraph can reveal the Secretary of the Department of Home Affairs Mike Pezzullo first wrote to the Defence Secretary Greg Moriarty in February outlining the plan to potentially allow government hackers to “proactively disrupt and covertly remove” onshore cyber threats by “hacking into critical infrastructure”.

Under current laws the ASD — whose mission statement is “Reveal Their Secrets — Protect Our Own” — must not conduct an activity to produce intelligence on an Australian.

Instead, the Australian Federal Police and domestic spy agency ASIO have the power to investigate Australians with a warrant and can ask ASD for technical advice if they don’t have the capabilities they need.

The Attorney-General is responsible for issuing ASIO warrants, but the agency’s operations will fall under the umbrella of Home Affairs.

Under the proposal, seen by The Sunday Telegraph, Home Affairs Minister Peter Dutton and Defence Minister Marise Payne would tick off on orders allowing cyber spooks to target onshore threats without the country’s top law officer knowing.

Last month the proposal was ­compiled in a top secret ministerial submission signed by ASD boss Mike Burgess. The proposal outlines scenarios where Canberra-based cyber spies would use offensive tactics to “counter or disrupt cyber-enabled criminals both onshore and offshore”.

“The Department of Home Affairs advises that it is briefing the Minister for Home Affairs to write to you (Ms Payne) seeking your support for a further tranche of legislative reform to enable ASD to better support a range of Home Affairs priorities.” 

But The Sunday Telegraph understands Mr Dutton has not written to Minister Payne and no formal proposal for leglslative amendments have been presented to Government.

“The Australian Signals Directorate has not prepared ministerial advice seeking permissions to allow ASD to counter or disrupt cyber-enabled criminals onshore,” a spokesman for Ms Payne said.

An intelligence source said such ­reforms would allow cyber spies to ­secretly access digital information on Australians without detection, including financial transactions, health data and phone records.

“It would give the most powerful cyber spies the power to turn on its own citizens,” the source said.

The letter also details a proposal for coercive “step-in” powers, meaning the intelligence agency could force government agencies and ­private businesses to “comply with security measures”.

The intelligence source said ASD could be able to compel companies and government agencies to hand over data or security information…… [my yellow highlighting]

The Guardian, 25 January 2018:

Proposed changes to Australia’s national security laws that could see journalists and whistleblowers jailed for up to 20 years will “criminalise” reporting and undermine the media’s ability to act in the public interest, the nation’s major news outlets have warned. 

In a joint submission, 14 major media outlets including the ABC, Fairfax Media and News Corp said sweeping changes to national security laws proposed by the federal government would place journalists at “significant risk of jail time” for doing their jobs.

The reforms, tabled just hours after marriage equality became law in December, would increase tenfold the maximum penalty for anyone who communicates or “deals with” information which could potentially “cause harm to Australia’s interests,” where that information is obtained via a government official without authorisation.

The National Disability Insurance Scheme continues a bumbling problem-filled roll out during which its clients suffer

Newcastle Herald Sun, 31 May 2019:

AT least 3000 NDIS recipients from regional NSW and Victoria will have to find new care providers after mutual company Australian Unity decided to cut back on disability services to concentrate on aged care in Sydney.

Australian Unity confirmed the decision after concerns were raised with the Newcastle Herald by the Public Service Association.

It did not dispute an assertion by PSA regional organiser Paul James that the decision was a consequence of the financial pressures facing NDIS providers.

The decision comes just three years after Australian Unity bought the NSW Government's Home Care agency in February 2016, picking up 4000 former government employees and 50,000 aged care and disability clients.

Australian Unity said it would "work closely" with the National Disability Insurance Agency (NDIA) to ensure NDIS participants found "another service provider of their choice".

It said 57,000 clients on aged care packages would not be affected. 

It did not expect the NDIS decision to cause job losses but Mr James questioned how this could be.

"Even if they say the majority of their clients are unaffected, there's still 3000 people in regional areas who will have to find new providers," Mr James said.

"The NDIS was originally supposed to be helping people with disabilities into work, but instead it's become an opportunity for the states to ditch their responsibilities for disability services."

Australian Unity said the decision to "scale down" its NDIS services came after a review of its "Home and Disability Services" business - as it renamed the former Home Care agency.

According to the Dept. of Human Services (recently renamed Services Australia) In NSW as of 31 March 2019:

101,963 people have a NDIS service;

4,219 initial plans have been approved; and

34,397 people will be receiving services for the first time.

While according to the National Disability Insurance Scheme (NDIS), 12 April 2019:

There are now 250,000 participants nationwide;

Almost one in three of these participants are receiving disability supports and services for the first time; and

Costs to NDIS clients for individual service delivery have risen between 10.9 per cent and 20.4 per cent from 1 July.

This price rise will include a minimum rise of almost $11 per hour for therapists, and up to a 15.4% price increase to the base limit for attendant care and community participation and appears to be driven by the demands of service providers.

The number of NDIS participants is set to rise to 460,000 at full roll-out in 2020.

…delays in the rollout of NDIS plans, the bureaucratic maze that even the most capable of carers or people with disability struggle to get through, and the difficulties that people with plans have in accessing services that are not there have resulted in long wait times and crisis intervention is virtually non-existent.

Due to the demand for home care packages, for most people, the expected wait time for approved packages is:

www.myagedcare.gov.au

The expected wait time for the level of interim package you agree to receive (while waiting for your approved level to be assigned) is:

www.myagedcare.gov.au

In May 2018 the Commonwealth Ombudsman investigated the National Disability Insurance Agency (NDIA) handling the annual reviews of those already receiving service under a NDIS plan after around one-third of all complaints he received about the scheme related to review issues.

The conclusions drawn was that the NDIS scheme was administratively under-resourced for the rollout task, however there were a number of areas where NDIA could improve its administration of participant-initiated reviews. Otherwise the review process would remain unwieldy, unapproachable and the driver of substantial complaint volumes.

If you are in New South Wales and have a complaint about a support or service you have received under the NDIS, you can contact the NDIS Quality and Safeguards Commission.