What the Clarence Valley is fighting for (20)
2 months ago
Friday, 24 September 2010
Telstra says it's time to move on......
In good ol' Granny Herald last Wednesday:
"TELSTRA boss David Thodey says the telecommunications company is becoming impatient with delays in finalising its deal with the national broadband network.
Mr Thodey said 18 months after the NBN project was unveiled, it was important for the country, and for Telstra, to finish the regulatory work and pass implementing legislation.
''We need to move on,'' he told reporters in Hobart yesterday."
Well young Dave knows quite a bit about moving on - just ask the 180 people in the Clarence Valley who will be losing their jobs when he closes down Telstra's call centre in Grafton.
I've stuck with Telstra through thick and thin - through numerous name changes, decreased services, increased billing charges, partial privatization and Teh Three Amigos.
But taking away that many jobs in one hit in one NSW North Coast town? It'll be Telstra which will be moving on from my house.
Any one got the Optus number handy?
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1 comments:
Telstra ... yuk! It gets my goat that the b*ggers charge their customers to call them about their inadequate services. Why should you pay them the price of a local call when you want to inform them about faults in their products or obtain advice about their services such as Bogpond?
Well, this little black duck avoids using any of their 13 numbers. With a bit of detective work, Telstra's prisoners -oops, customers - can find 1800 (free call) numbers that serve the same purpose as their 13 numbers.
Furthermore, to avoid sitting in their queues for what can be days, if not weeks, here are a couple of suggestions.
1. When calling Telstra, take the option that you are considering closing your account. Gee, that tends to hurry them up. Also, they have an improved attitude towards you and are more likely to see you as a customer rather than a hostage.
2. When calling Bogpond's technical advice line, speak over the computerised voice that wants to take you half way round the world before providing you with what is often half-baked information or advice and say "Consultant".
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