Coles/Bi-Lo need to remember that there is no excuse for sloppy overcharging at the check-out

The Bi-Lo supermarket at Yamba has become a local byword for the worst business practices.

Its overcharging at check-outs has become so common that some alert local residents frequently manage to get at least a few grocery items per month for free when they front the store with evidence of overcharging.

However, the fact that a shopper noticing a difference between shelf price and docket price can get the item in question for free is no excuse for such blatant mismanagement.

Overcharging during the 2008-09 festive break was so noticeable that one regular interstate visitor told North Coast Voices that she found $13 worth of discrepancies on a $113 docket.

This type of bad experience can drive tourists away and, if Coles/Bi-Lo was a good corporate citizen it would take its Yamba management in hand and insist that such stupidity cease.