Public relations Telstra-style falls flat with customer

A NSW North Coast reader sent this letter on to me with a wry observation about "a caring and compassionate Telstra".

I am astounded at what can only be described as the arrogance of this national telecommunications giant asserting in the letter that "we will look at what we can do to support our Grafton staff to find alternative jobs" - when around 180 local people will be looking for work in a region where unemployment runs well above the national and state average and an individual is likely to be out of work for at least a year before finding regular employment (usually on a casual or part-time basis).

This is a recent Keep Australia Working Regional Employment Plan assessment of prospects in the Richmond-Tweed and Clarence Valley:

In April 2010, the unemployment rate for the priority employment area was 8.1 per cent, higher than the April seasonally adjusted national unemployment rate of 5.4 per cent. Moreover, the youth unemployment rate for the same period was 12.7 per cent, compared with the national average of 11.7 per cent.
The participation rate in the region has decreased to 51.1 per cent as of April 2010, well below the national average of 65.4 per cent.
The average unemployment duration for job seekers in this region is longer than the national average (43 weeks compared with 34 weeks nationally). This represents a significant barrier to employment given factors such as loss of skills and motivation. The region is also characterised by well‐below‐average levels of educational attainment.

Transcript of the TELSTRA letter:

7th October 2010

Telstra Country Wide
North Coast NSW

[Name and address redacted for privacy reasons]

Thank you for your letter regarding Telstra's call centre consolidation and the potential impacts in Grafton and the Clarence Valley. I appreciate your concern for our staff and the community.

There is never a good time for such decisions and they are never easy. Please be assured that Telstra has taken into consideration feedback from affected employees and acknowledges the representations made by the community.

Like any organisation, Telstra must continue to make changes to remain competitive in a fast-changing market. Nonetheless, Telstra will continue to maintain a local presence in Grafton and the wider North Coast region in Telstra Country Wide, through our field workforce, and in our business and retail stores.

Over coming weeks, we will look at what we can do to support our Grafton staff to find alternative jobs. We will also support our people throughout the process with access to our employee assistance program and relocation assistance. Redundancy packages are also available and are among the most generous offered in Australia.

I hope that this explanation will go some way to reassuring you that we have explored every option in looking to continue our business call centre presence in Grafton before making a final decision.

Sincerely,

Michael Sharpe

General Manager

Telstra Country Wide

Michael.Sharpe@team.telstra.com

TELSTA CORPORATION LIMITED (ABN 33 OSI 775 556) I P.O. Box 1123 Lismore NSW 2480 P 1800 687 8291

Telstra tries to close the gate behind those bolting brumbies

In the Clarence Valley on the NSW North Coast Telstra customer satisfaction is probably at an all time low and, in a clear case of karmic retribution, some customers are telling me that they will be abandoning their home and business accounts as soon as current contracts expire because this national telecommunications company is not supporting the community and local economy.

So it was with some amusement that I read the following in The Herald-Sun on Thursday 30 September 2010:

AFTER years of appalling service Telstra has finally conceded the customer is always right.
In a major turnaround, Telstra chief David Thodey yesterday pledged to lift rock-bottom customer satisfaction levels.
Under a $1 billion plan already under way, Telstra intends to drastically reduce complaints and resolve problems on a first-call basis.
In recent months Telstra has scrapped a $2.20 "administration fee" and shelved charges for calls to Telstra's help desk for service and support from home and mobile phones.
Some "nuisance fees" will also become a thing of the past, with Big Pond customers no longer having to pay for extra email addresses.
And in another break with the past, Mr Thodey declared there would be no flashy advertising campaigns, instead spending the money to change staff attitudes.
"What we will be focused on is changing the culture of this company, changing the way we interact with customers and giving a different experience," Mr Thodey said.
Staff are already being sat down to watch a short film that Telstra marketing chief Kate McKenzie says will teach them to stop "lecturing to the crowd" - "Something we've been guilty of in the past," the film's narrator says.
Ms McKenzie adds: "We don't want to shout at our customers, we want to have a dialogue with them."

The day before the newspaper article I received a copy of this email:

From: [redacted]
Sent:Wednesday, 29 September 2010 8:53 AM
To: 'nswtcw@team.telstra.com'; Telstra - Susan.Passmore (susan.passmore@team.telstra.com)
Cc: [redacted]
Subject: Attention Ms Sue Passmore
Importance: High

Ms Passmore

I am totally dismayed (no, disgusted!) by Telstra's decision to close its Grafton call centre.

It seems loyalty counts for nothing – only the almighty dollar counts!

Hence, I now hold serious doubts about remaining as a Telstra customer.

Please forward to me at my postal address (below) the relevant information, papers, forms, etc associated with closing my account for all Telstra services associated with my phone number and address.

[Name and address redacted for privacy reasons]

UPDATE:

TELSTRA shares crashed to a new low yesterday as the telco tried to calm staff concerns over speculation thousands of jobs would be cut.
It is believed to be part of a three-year plan to simplify the business and strip costs to bolster dwindling earnings.
Shares in Telstra fell 6c to $2.62 as David Thodey's strategy to revitalise its lumbering business failed to win over investors and as speculation on massive job cuts permeated the market.
In an internal memo, Telstra staff were told to expect more job cuts but to remain focused on improving the business.
[The Australian on 1 October 2010, as Telstra share price continues to reach record lows]

Telstra continues down the path to irrelevance as Thodey tries to woo MPs with canapés & cocktails

Historical share price table from Telstra website

Market share not what it used to be, share price in a downward spiral since 1999 and reaching a record low recently, dividends not as golden as they used to be, profit margins getting slimmer, a company profile which is often a public relations nightmare - and now national telecommunications 'giant' Telstra has added insult to injury by trying to lobby a federal MP who just happens to have seen Thodey's razor gang at work in her own electorate.

This is the Member for Page's response to David 'let them eat cake' Thodey in a media release on 28 September 2010:

Saffin condemns Telstra decision to close Call Centre

Page MP Janelle Saffin said Telstra Business has today shown its contempt for its employees and for Regional Australia with its decision to close the Grafton Call Centre on November 23.

Ms Saffin said with this move Telstra missed an opportunity to turn around public opinion and show it can be a good corporate citizen.

"By ignoring the unprecedented local campaign to save the local Telstra jobs, Telstra has made it pretty clear how much it values us here in the regions.

"The organisation has chosen to ignore its employees, the union, the Mayor, and State and Federal representatives and about 6000 local people who signed a petition asking to keep the centre open.

"Telstra will now find it has very poor standing in the local community and faces the loss of a lot of local business.

"This decision shows a total lack of imagination. Telstra couldn't see that expanding their operations in this region could have been a cost saving.

"I note that CEO David Thodey regularly talks about Telstra's new push to improve customer service, but the Corporation somehow believes that the best way to improve customer service is to cut jobs.

"Today in Parliament all MPs received an invitation to cocktails with Mr Thodey in Canberra next month.

"I have answered that along with more than 6000 people in the Clarence Valley, I want the 108 jobs in Grafton and not the canapés and cocktails.

"Today I have lodged a Notice of Motion in the Parliament calling for the condemnation of this appalling decision.

Truth is the first casualty in Senator Nash's media releases

When Janelle Saffin was first elected as the Federal Member for Page in November 2007 she hit the ground running. Very early on she began to actively lobby on behalf of residents in her wide and diverse electorate.

In January 2008 Ms. Saffin was lobbying the Communications Minister to delay shutting down the CDMA network because of residents' complaints concerning bad reception from Telstra's newly introduced Next G and, in 2009 she and the Member for Braddon were instrumental in making Telstra backdown over its introduction of yet another service charge - this time for paying accounts over-the-counter or by post.

So my mouth quite literally fell open when I came across this 15 September 2010 media release from Fiona Nash. A Nationals senator who obviously has political doublespeak down pat as she reverses the order of events and attempts to write Ms. Saffin out of the very campaign she started in partnership with Clarence Valley residents and local media.

Follow Cansdell's Telstra lead, Nash urges Saffin

Telstra's decision to axe 108 business call centre jobs from Grafton is short-sighted and wrong, the NSW Nationals Senator, Fiona Nash, said.

Senator Nash, who's the Nationals' Duty Senator for Page, added she'd be joining Clarence Nationals MP Steve Cansdell's campaign to have the decision reversed and wants to see Page MP Janelle Saffin follow the Nationals' lead.

"As Steve has shown time and time again, the job of a local MP is not about rubber stamping city decisions by your party bosses but fighting for better outcomes for your local community," she said.

"I have today written to Telstra management, asking them to consult with the local community and suggesting a proper review would likely find it is in the best interests of the company to expand rather than axe its operations in the Clarence.

"This is a very bad look for Telstra and a very bad look for Labor at a time when both are media-spinning their supposed commitment to regional Australia.

"I am a frequent visitor to Grafton so I know it is a high-unemployment area bursting with talent and begging to grow, given a fair chance.

"Steve Cansdell is right on the mark when he says a better decision would be to move call centre jobs from Brisbane and Melbourne to Grafton rather than the other way around."

Nash's advisors and staff need to have a quiet word with her, because she is fast making herself a laughing stock on the NSW North Coast.

How many government requests for data has Google Australia received so far this year?

How's Australia running in the government spying & censorship stakes out on the Google digital race track?
Google Transparency Report's latest 2010 numbers crunch to show only the USA, Brazil, India, United Kingdom, France, Germany, Italy and Spain have more government requests for info on digital citizens than Oz.
Unlike the second half of last year, an Oz guvmint hasn't yet requested the disappearing of a blog.

Australia January to June 2010:

200 data requests

14 removal requests, for a total of 639 items

92.9% of removal requests fully or partially complied with

• Geo (except Street View)
• 1 non-court order requests to remove content
• 1 items requested to be removed


• Web Search
• 7 court orders to remove content
• 316 items requested to be removed


• YouTube
• 2 court orders to remove content
• 2 non-court order requests to remove content
• 7 items requested to be removed


• Groups
• 1 court orders to remove content
• 314 items requested to be removed


• Gmail
• 1 non-court order requests to remove content
• 1 items requested to be removed

Google's Australian traffic from 1st January to 20th September 2010:

Do your thing with the mouse to make graph grow

Telstra says it's time to move on......

In good ol' Granny Herald last Wednesday:
"TELSTRA boss David Thodey says the telecommunications company is becoming impatient with delays in finalising its deal with the national broadband network.
Mr Thodey said 18 months after the NBN project was unveiled, it was important for the country, and for Telstra, to finish the regulatory work and pass implementing legislation.
''We need to move on,'' he told reporters in Hobart yesterday."
Well young Dave knows quite a bit about moving on - just ask the 180 people in the Clarence Valley who will be losing their jobs when he closes down Telstra's call centre in Grafton.
I've stuck with Telstra through thick and thin - through numerous name changes, decreased services, increased billing charges, partial privatization and Teh Three Amigos.
But taking away that many jobs in one hit in one NSW North Coast town? It'll be Telstra which will be moving on from my house.
Any one got the Optus number handy?

Telstra caught out in a big fat lie

Click on image to enlarge

On 21 September The Daily Examiner informed Telstra that "We have been lied to. It's bad enough that we could lose 180 jobs, but to be lied to about the reasons is incredibly galling."

To be told that the national telecommunications company is pulling a customer service facility out of the Clarence Valley because there isn't a big enough workforce in the area to consolidate it here and then be told that Telstra had not even advertised locally, exposed the lie for what is was - an attempt to pass the blame back onto the community.

One has to wonder why this national telecommunications company decided to be less than straightforward with the Clarence Valley community and whether it now regrets the very vocal local fallout from this lack of honesty.

For those interested in signing the community petition asking Telstra to reconsider its intention to close the Grafton Call Centre, it can be found at a stand located within Grafton Shopping World until the end of the week.

To express your opinion directly to Telstra's CEO email David.Thodey@team.telstra.com.

• Previous NCV post Live or work in the Clarence Valley? Hang up on Telstra!
• DEX article Valley ‘should dump Telstra'

Hartsuyker shuffled into yet another minor shadow ministry

No matter which way you look at it the Nationals Luke Hartsuyker has lost out in the gravitas stakes in Tony Abbott's shadow ministry reshuffle - leaving him tagging yet another minor ministry.
He's still chasing the snake's tail as Shadow Minister for Sport and Youth with Spokesperson for Regional Communications tacked on, which follows on from the minor Shadow Consumer Affairs, Financial Services, Superannuation and Corporate Law position he previously held.
Obviously Luke doesn't yet have the full confidence of his leaders outside of the one area in which he sometimes excels - creating havoc on the floor of the House as Deputy to 'Poodle' Pyne's Manager of Opposition Business.
I predict that Malcolm Turnbull is going to find his colleague something of an embarrassment whenever he opens his mouth on regional communications.

Conroy remains one of the reasons why Labor continues to offend the nose

In Teh Granny Herald last Friday:
"The Communications Minister, Stephen Conroy, is ploughing ahead with his internet filter policy despite there being virtually no chance any enabling legislation will pass either house of Parliament.
Independent MP Rob Oakeshott, the Opposition and the Greens have all come out against the policy, leaving it effectively dead in the water.
The Greens communications spokesman, Scott Ludlam, has called on the government to end the facade and drop the internet censorship scheme once and for all, as it was wasting time and taxpayers' money.
University of Sydney Associate Professor Bjorn Landfeldt said, given the catastrophic election result after only one term in government, it was "remarkable" the government was "pushing the very issues that undermined their credibility, rather than focusing their energy on important societal issues"....."

Coalition frenzy peaks on Twitter with QLDYoungLNP

As decision time draws nearer for the three still un-aligned Independents, the Coalition frenzy at the thought of a Gillard federal minority government has reached new heights on Twitter.

QLDYoungLNP (Matthew Quinlan) appeared on the horizon on 1 September 2010 and the venom spewed forth in an almost inexhaustible stream until last night this particular tweeter was apparently advised to cool it by his political colleagues; For now, I have been instructed to make my tweets private, may change in future, stay tuned REAL conservatives, others.. no. #ausvotes 24 minutes ago via web

However, he is still getting well-deserved grief from the Twitterverse concerning his 'reconditioned' account:

Click on snapshot to enlarge

OhCrap's Archive has captured details of this strange twist on how-to-win-friends-and-influence-people and, there are 176 tweet highlights collected on Jame's Blog and downloadable in PDF form:

Do we trust the evil ALP who gave us $180000000000 debt or Coalition who has given us surplus and paid back the debt?

#ausvotes #auswaits 11:29 PM Sep 1st via web

I wonder what remains in the Left's bag of anti-democratic tricks.. surely their disdain for democracy is not at an end #ausvotes #auswaits 2:45 PM Sep 2nd via web

ALP & Greens discourage Gen Y from rocking the socialist boat, they're encouraged to be slothful leeches. #auswaits #ausvotes 3:00 PM Sep 2nd via web

Under the ALP & Greens, all the drive to succeed is sucked out of a person, replaced by success-hating and welfare dependence #ausvotes Thu Sep 02 2010 15:10:05 (AUS Eastern Standard Time) via web

Do we want prosperity under the Coalition or risk the ALP & Greens = poor, unaccomplished drunks and losers who hate success? #ausvotes Thu Sep 02 2010 15:13:15 (AUS Eastern Standard Time) via web

Under Coalition, OZ is a place that fosters excellence, not soft cowards and drunks on welfare like under the ALP. #ausvotes #auswaits Thu Sep 02 2010 15:19:56 (AUS Eastern Standard Time) via web

You should consider @QLDYoungLibs a no spin zone so if you're a sacred cow of the liberal left who is easily offended, leave now #ausvotes Thu Sep 02 2010 16:01:39 (AUS Eastern Standard Time) via web

@externallylaws from what I've seen there has been a fair bit of premeditated provocation by those of you on the left. Thu Sep 02 2010 17:14:54 (AUS Eastern Standard Time) via web in reply to externallylaws

@_Laverne this Twitter account is the official conduit for QLD Young LNP. Thu Sep 02 2010 17:23:51 (AUS Eastern Standard Time) via web in reply to _Laverne

ALP stands for one thing: spending money we don't have to win votes from the bottomfeeders of society. #ausvotes #auswaits Thu Sep 02 2010 20:25:34 (AUS Eastern Standard Time) via mobile web

Reminder 140 characters could cost you a smack in the mouth if you're not careful, plenty of deserving personal attacks from Left #ausvotes about 21 hours ago via web

I consider myself to be open minded on a lot of things however I will NOT tolerate a Communist OZ Gov't #ausvotes #auswaits about 21 hours ago via web

@ByronStafford unfortunately I am gifted with a little thing called personal responsibility, you lefties oughta try it some time #ausvotes about 22 hours ago via web in reply to ByronStafford

@MStrudwicke once again the debaucherous left displays their total lack of class! #ausvotes about 22 hours ago via web in reply to MStrudwicke

Do we want Gov led by those who want to strip OZ of its identity and heritage by turning it into Africa & the Middle East? NO NO #ausvotes Fri Sep 03 2010 20:33:57 (AUS Eastern Standard Time) via web

If you don't support the coalition, you are by extension supporting

communism. #ausvotes #auswaits Fri Sep 03 2010 14:41:59 (AUS Eastern Standard Time) via mobile web

@TheFacelessSpin thanks for the support, battling the tide of intellectually inferior lefties is bloody tough work on a Saturday! about 4 hours ago via web in reply to TheFacelessSpin

As Tony 'People Person' Abbott tries to be first in forming minority government.....

He is one Australian politician who is definitely eliciting passion out there in cyberspace:

anniepapas‎: if Tony Abbott wins this election, I will be first in line to assassinate him. #ausvotes Twitter

The Audreys Don't fret friends, @boy_named_Joe is going to assassinate Tony Abbott. We'll visit you in jail :) via Twitter for iPhone

Boy_named_Joe Anyone have a preference as to method of assassination? I'm currently leaning toward ninja death squad and/or acid bath. Or mauled by bears. via Twitter for iPhone

asphodel_4: @lcpdragonslayer jokes, maybe I would come see you. That way I could assassinate Abbott... via web

seanjhross: i'd offer to assassinate Abbott, but that'd make Bishop PM #ausvotes via web

OFFICIAL_Hitler drunk with @passionpopgirl. kill tony abbott. australi is shit. kill everyone

OFFICIAL_Hitler I hate you Tony Abbott. I hate you so much via Twitter for iPhone

ScaryElfLady: If it's a hung parliament, can we hang abbott first? via Mobile Web

Where the word things are And those who read my twitter are subjected to a near-daily litany of 'I AM GOING TO KILL TONY ABBOTT' and variations thereof, so.

Blog.Shqiperia.Com @sharpest_rose. If I had a squillion dollars I would dress in fashions from the early 60s at all times. Also, I would hire someone to kill Tony Abbott.

Learn more about Left And Right In Global Politics I hate Tony Abbott with a passion....

Ellen's book of muchness I HATE tony abbott with a passion (his name doesn't even deserve capital letters); how the hell can Australia even VOTE for him?! And so many people too! ...

Tweeting political opinion: who go there?

The image posted here is from NMG (Newel Media Group) on Twitter. It lists its website as http://www.newellmediagroup.com/.
It has tweeted 1,646 times, is located in Sydney Australia, has 36 'friends', including LiberalAus which is an authorised account held by the Liberal Party of Australia, can be found on YouTube as newellgirl from the United States and on Flickr as a bit of a fan of the Sydney to Surf in 2010.
As one can easily see, the tone is unrelentingly hostile to the Gillard Government, the Labor Party and The Greens. The U.S. President is on the hot list as well.
All of which made me wonder if ithis Twitter account had a particular axe to grind......

So who exactly is NMG (Newel Media Group) and is it acting at the behest of the Liberals during this federal election campaign? Or is it simply a female member of the Newell family venting?

Personally I'm leaning towards it being the former media officer to former Liberal MP Peter King, the sitting member who lost Wentworth pre-selection to Malcolm Turnbull in 2003-2004. Who do you think it is?

Australia Votes is currently tracking election sentiment on Twitter. Over 200,000 tweets have been sent concerning candidates, policies and issues.

2010 Election Campaign Day 10 - Into the Twilight Zone

It all started on the second day of the Federal Election campaign. I woke to find the world bathed in a strange half light and eerie music playing tinnily in my ear.

Then those emails started:

"Caller Lorraine says Julia Gillard was featured in the Launceston weekend paper doing a Nazi salute and that this is not the first time she has done this". {Quote from Crikey news email on 19th July 2010}

"She's a secret NAZI. When she thinks nobody will notice she heils." {Chain email 18th July 2010}

{Picture of Julia

supposedly 'saluting'

doing the email rounds

on 18th July 2010}

2010 Election Campaign Day 6 - All atwitter

It's immediate, it's busy - it's #ausvotes!

Phoney_Tony

@latikambourke Sorry about being stuck in Cbr, still researching powered flight. To think last week we thought the earth was flat! #ausvotes via web

latikambourke
@Phoney_Tony I seriously worry about whomever you are. :) #ausvotes via TweetDeck in reply to Phoney_Tony

hellharpy: it's going to be very hard to teach a pol sci course and be non-partisan during the next few weeks #ausvotes via web

silver_bodgie: RT @wayneswan: @JuliaGillard We need to take this campaign up a notch. We're calling in the producers of Ladette to Lady - NOW!! #ausvotes

CatherineDeveny: Tony Abbott is crazy for embryos but not so keen when they turn into brown people on boats #ausvotes


GreenJ: O oh. Tony Abbott just turned back the Pacific Princess. #ausvotes via TweetDeck


_struct: Tony Abbott has said Workchoices is "dead, buried, cremated", but let's not forget this man believes Jesus rose from the dead. #ausvotes


DR_KANGAROO: @juliagillard this is social media dear, not an avenue for 140 character press releases! When will you talk WITH us? #AusVotes via web

MailScanner and University of Southampton say "Please do not complain to us. It will do no good."

Out of the blue last week MailScanner, a software project run by the University of Southampton, started to identify all emails I send as possible spam and, those containing links to North Coast Voices or Google searches as possible fraud.

This is not software that I downloaded, so presumably my server has recently installed it at ISP-level.

Julian Field at the university states:

Your system administrator or Internet Provider has installed MailScanner, which modified your e-mail. The MailScanner development team are not responsible for things people do with MailScanner. If you do not like the way your mail is processed, please do not complain to us. It will do no good.

Not good enough Mr. Field! If the university is distributing software to over 100,000 sites which is so open to mismanagement that there is a special FAQ section on the MailScanner website specifically dealing with this nonsense, then you are to blame for the fact that this same software is treating even Google search result links as fraud/spam.

Now on to give my internet service provider a flea in the ear.......

Where I decide to go fishing and almost miss Barry O'Farrell making a right twit of himself...

Looked at the sky early yesterday morning and decided it mightn't be a bad day to wet a line.
Imagine my surprise on returning to shore to discover it wasn't only the fish that had been taking the bait - NSW Lib leader Barry O'Farrell had also been swiftly reeled in by the Twitterverse.

benraue: Did @barryofarrell just accidentally tweet a 'deeply off the record' comment to @latikambourke? http://twitpic.com/25b9bk
via Twitpic 20+ recent retweets

stilgherrian: Is "Rangatweetgate" a word? Well it is now. #rangatweetgate #rtg via TweetDeck Retweeted by benraue and 2 others

Bazza's loose lips explain why Coalition candidates on the NSW North Coast are so lacklustre - only second stringers are applying!

A couple of words on that blankety blank internet filter in response to Gillard & Conroy

Sometimes a tweet or two will say it all......


From David L. Morris: @JuliaGillard "Conroy will get the filter into shape"? We recognise that shape. So does the ACL. It is a crucifix. #openinternet via web

From Kristen Obaid: Senator Conroy: "I'm not into opting in to child porn." -- Neither are we, you obtuse ignorant excuse for a Communications Minister. via web Retweeted by 51 others

A vote for Gillard or Abbott is still a vote for Internet censorship in Australia?

According to the Australian Minister for Broadband, Communications and the Digital Economy as reported by ZNet:

Communications Minister Stephen Conroy has reiterated the government's support for its mandatory internet filter policy after the change in Prime Minister and has slammed proposed amendments by Senator Kate Lundy that would allow Australians to opt in or out of the technology...... "We have got an election commitment to deliver," Conroy told journalists in a doorstop interview in Sydney this afternoon. "Just because [Greens Senator] Scott Ludlam says it's been shelved, doesn't mean it's true."

Because there has been leadership change and Australia has a new prime minister in Julia Gillard there is no reason to suppose that the intention to impose Internet censorship is off the government's political agenda. Even if Gillard herself has been remarkably reticent in the face of this contentious issue.

While arch-conservative and professional 1950s-style Catholic, Opposition Leader Tony Abbott, should have alarm bells ringing with his view that the nation should have a new way of ensuring that proper community standards are applied to the media, all media, including new media.

Both Federal Labor and the Coalition would be prepared to dump on Internet users in an effort to secure support of the 'Christian' bloc at the 2010 federal election. The first preference polling numbers are still too close to do otherwise.

Stop the filter or sack the senator!

Victorians are revolting at Filter Stephen Conroy and this time it's personal for some.

They want nothing less than Australian Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, consigned to the unemployment queue by Christmas.