Tuesday 20 July 2010

MailScanner and University of Southampton say "Please do not complain to us. It will do no good."



Out of the blue last week MailScanner, a software project run by the University of Southampton, started to identify all emails I send as possible spam and, those containing links to North Coast Voices or Google searches as possible fraud.

This is not software that I downloaded, so presumably my server has recently installed it at ISP-level.

Julian Field at the university states:

Your system administrator or Internet Provider has installed MailScanner, which modified your e-mail. The MailScanner development team are not responsible for things people do with MailScanner. If you do not like the way your mail is processed, please do not complain to us. It will do no good.

Not good enough Mr. Field! If the university is distributing software to over 100,000 sites which is so open to mismanagement that there is a special FAQ section on the MailScanner website specifically dealing with this nonsense, then you are to blame for the fact that this same software is treating even Google search result links as fraud/spam.

Now on to give my internet service provider a flea in the ear.......

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